LignaReviews of ligna.io

All these 5 stars reviews appear in the last few hours. Dont trust them. Go to their Facebook group. You will see how their customer service are. Their customer service is bad. I have proof that they have not respond to my ticket even multiple messages have been sent. Bad customer service.

I really wanted to like and use this platform to grow my business. However, the functionality is really lacking and never works properly. Unfortunately I bought a large license and its just a waste of money. RUN from this product!

Avoid at all cost. The support is non existing. Seriously.

Well hugely disappointed and to be honest stay away, I signed up on the 29th Jan 2024 and once logged in, I knew this was not the platform for our needs anyway, on the very same day reach out via webchat to cancel and get a refund processed so well within the 3 days they state in there terms & conditions and we are now on the 1st March 2024 and still no refund.

I had high hopes for Ligna Marketing, but unfortunately, my experience has been far from satisfactory. The biggest issue I've encountered is the lack of customer support. It's incredibly frustrating to have to wait months to hear back from the owner, especially when facing urgent issues or needing assistance with the platform. Another major downside is the constant addition of new functions that never seem to work properly. The creator presents these features as groundbreaking, but in reality, they are often glitchy and time-consuming to troubleshoot. It's incredibly disheartening to invest hours into trying to make something work, only to encounter one issue after another. Additionally, while there may be some positive reviews of Ligna Marketing, my experience tells a different story. Many users, including myself, have faced numerous challenges and frustrations with the platform. I would advise anyone considering Ligna to join the Facebook group and see for themselves the ongoing issues and difficulties users are facing. Overall, my experience with Ligna Marketing has been deeply disappointing, and I would caution others to proceed with caution before investing time and resources into this platform.

Title: Extremely Disappointed with Ligna's Failure to Deliver and Lack of Communication Rating: ★☆☆☆☆ I am extremely disappointed with the experience I had with Ligna regarding our recent purchase. To this day, over a month since our purchase, we have still not been set up as promised. We paid both for the product itself and the setup, yet we have not received any outcome or progress. What adds to the frustration is the constant rescheduling or cancellation of meetings without any prior notice. It typically takes them a week or two to respond to our inquiries or provide an update. When our assigned representative, Jon, didn't show up to scheduled meetings, we didn't receive any communication or explanations from Ligna. We were left in the dark, and it was up to us to keep following up to hear anything from them. This has undoubtedly been the most terrible experience we have had when purchasing a product. We expected better from Ligna in terms of delivering on their promises and maintaining regular communication with their customers. On January 23, we finally made the difficult decision to request a refund, given the lack of progress and poor communication. Regrettably, we have yet to hear anything back from Ligna, even after waiting for an extended period of time. I strongly caution others from considering Ligna for their product and services, as our experience has been nothing short of frustrating and disappointing. It is essential for a company to be transparent, responsive, and reliable, and unfortunately, Ligna has failed to meet these expectations. We sincerely hope that Ligna takes immediate action to rectify these issues and improve their customer service in the future.

Their Support is laughable. I cancelled my subscription through their chat right after I started. They told me it would be processed within 7 days and the refund may take about 7 - 14 days depending on the Credit Card used. It's been over 40 days now and I still haven't received a refund. On top of that the Support (who is apparently only run by Jon) doesn't answer anymore. So I don't know if I should call it a scam, cause they do have a Product, but it Sure feels like a scam to me

This is probably my first negative review in my life which I hate to do so but for the benefit of others: Most of the features are working well, but some importants which you must have are nightmares just couln't get to work. The crazy part is the support is only Jon and he did tried to help sometimes but problems remained. After several attempts with no solution, no response - I felt like I am being ignored and pretty much wasting money and time trying to figure how to use the system only to end up with medicrity. I've never experienced such horrible customer service before since I've bought something with this ticket size.. I have to go back to my former CRM. Sad but that's how I felt. Pleases stay away until Ligna has enough supports and the system is working properly, at least that's how it happens to me.