lighttrends.comReviews of lighttrends.com

Order 3 pendent lights from them in Apr 2023, it is now July 2023 and they still have not been delivered. Every time I try to ask when they will be shipped they apparently just make up a date a week or two out, miss that date again, and keep on living their lives. I would never buy anything from them, nor would I ever recommend them to anyone.

I didn’t realize that the 2 chandeliers I ordered were much too large for my space. My house building faced setbacks and when I tried to return them and buy something smaller, Lighttrends would not let me return them because it had been over 30 days (89 days since I ordered them). I will do business with another company.

Be prepared for terrible service if anything is defective. I purchased a gorgeous and expensive Arteriors bar cabinet thru Light Trends. It arrived reeking of diesel fuel and had moisture and ice inside. The moisture "wept" for hours. Learned their free delivery amounts to letting it side outside until they can dump it at your door. Sent photos of moisture/ice and a replacement is coming but we have to repackage and deliver it 6 floors and the replacement is just getting dumped. A luxury furniture company should not operate this way.

Do not shop at Light Trends.com before you think about buying from them, go on their site. Try and use telephone number, Live Chat, or email chat. You will find out Lighttrends does not respond. My order number 18362 has items never delivered. My order cost $5100.00 dollars. Lighttrend just gave me no other chose, but to dispute the charges. Maybe now they might think about having better customer service.

It can be difficult to return products. If you're not absolutely certain you are going to love what you order, then I'd suggest ordering it somewhere else.