Lighting By GregoryReviews of lightingbygregory.com

When the wrong fixture was received after a 7 week delay, I called LBG and spoke to Desiree, both as an online sales rep and as a customer service rep. Both times she was surly, argumentative, and one of the most unpleasant persons I've ever encountered who was representing a company. My second experience was with Norray, a consummate professional, who was polite, a good listener, and she returned calls as promised. She rectified the problem in a congenial manner, apologized for the initial experience I had with Desiree, and kept in touch with me until my refund was charged back to my card as promised. Desiree needs some lessons in appropriate customer service. Perhaps Norray can give her a few tips. If my only experience with LBG had been with Desiree, I would never do business with that company again.

Purchased lighting in store, had excellent service from sales associate and prompt direct shipping from manufacturer.

Lal found the last of the SKU's I was looking for, secured it and had it shipped and arrived earlier than expected. He was excellent and reliable.

I found what I needed easily on the website and it was easy to order. The problem I had was it took so long to get to me.

LBG did a great job, great pricing and provided a shipping date by Lightolier. Lightolier didn't do what they said they would do. LBG was notified of the missed delivery date and resolved they issue right away. The representative for LBG did a great job and was quite concerned about my order and corrected the problem, she is great!

I have worked with Desiree at LBG on a recent project and it has been an excellent experience. I received quotes on products with lead times quickly and processing the orders was very smooth. Most importantly, when we had an issue with one product she helped us to exchange that light for another one from the same company that worked for us. Highly recommend LBG!

I bought a stained glass panel. it took about 3 weeks to get. I don't know if they had to make it per order but I was in no rush for it. came as I hoped it would and as the picture described. looks good and would do business again.

I ordered a bronze Pablo lamp through Gregory Lighting. They sent a silver lamp instead. Unfortunately, when it arrived, I wasn't home to catch the error. To surprise me, my husband unpacked the lamp and got rid of the packing materials.....now I'm stuck with a great light that matches nothing in my home! Attention to detail appears to be waning at this once great supplier.