Lighting By GregoryReviews of lightingbygregory.com

Box arrived with a gaping hole on the side. Lamp has dent, not on the lamp itself but on one of the metal top halves that connect the chain to the lamp.

I received two lights, one was broken. they asked for photos of box and light and then sent me a replacement for the broken one, and the replacement had two light fixtures vs the 3 it is supposed to come with.

no problem with delivery, pick up, etc. 5 stars fro this BUT, purchased replacement track lighting. Unfortunately two of the fixtures do not fit my existing track -even though I had bought a sample of original when placing my order. OVERALL, 3 stars I am currently out of the country until spring 2018 and cannot come back to store to exchange until then.

Almost $19.00 for a small plastic part that cost about $7.00 (also too high a price), is absolutely ludicrous

The first salesperson, Mark, was very unhelpful. He did not show me all the possibilities for my tracklighting system. When I returned the second time to choose a product, he ridiculed me, brushed me off and hurried away. I walked out angry determined not to encounter Mark. When I came again to purchase the fixtures i was helped by another salesperson who showed me fixtures Mark had not pointed out. He answered all my questions clearly. I purchased the fixtures from him. Customer service is crucial especially for electrical items.

I ordered two table lamps. I contacted Lighting By Gregory to find out when the lamps would ship when I didn't receive a shipment confirmation within a week of placing the order. I left multiple messages on the customer service voicemail and no one returned my calls. When I finally spoke to a customer service representative, the representative informed me the lamps would "definitely ship" on a specific day and I would receive a confirmation email. The lamps did not ship that day -- but 12 days after ordering! The website says they will ship in 6 days. I was thrilled with the lamps but disappointed with Lighting By Gregory's customer service and communication. Will not be ordering again from Lighting By Gregory.

I ordered Lightolier track heads and snoots. I was told when I ordered that the track heads were in stock and the snoots had to be ordered. I was not given any time frame for the snoots. I was billed and paid for the full order via credit card at the time of ordering. I received the track heads quickly. After a month I called LBG about the snoots, left a voice mail and never heard back. After five weeks I called, spoke to my LBG salesperson and was told that customer service would call me back, but no one called. After six weeks I called and was told the snoots would not be delivered for another ten weeks. All this time (four months) LBG will have had the benefit of my payment for the snoots

all wen well with my email order, except, after 4 conversations asking and writing that the order was to be picked up at the store, it instead was delivered to my business.