LightCoveReviews of lightcove.store

My experience was horrific!!! The light arrived over 6 weeks late!! The wrong light, pieces missing and very poor quality. I have tried to contact them for over 2 weeks requesting a return. Finally last night they replied saying I need to ship to India without a return label eventhough their return policy says label Included. Phone number does not work!! Absolute junk and a pure scam!!! DO NOT BUY ANYTHING FROM THEM!!

Shocking customer service. Mislead you about where they are manufactured. Told me 5 working days. It has been over 2 months and still nothing. Telephone number does not connect.

Really horrible customer experience. I ordered sconces based on the color on the website. The color was not correct when they arrived. After trying to exchange the light sconces, Lightcove became uncommunicative and would not begin the return process. For more detail, the product's image's finish is listed as raw brass on the website under the spec sheet, but it's not actually raw brass (even though it's listed on the website and I confirmed before purchasing with customer service and they said it was raw brass in the image shown). A total waste of money. Don't buy from them.

I ordered two lights from you that are not safe to install due to the installation requiring twisting the wire to get them flushed to the ceiling. When I emailed a request to return them, I was told that I would have to ship them to India, at my expense. Nowhere on your website is that stated. You appear to be a company doing business in the United States and then return returns. Must be shipped at the consumers expense to India, which is ridiculously expensive. I will never purchase anything from your company again and I will make sure to tell everyone how horrible you are to deal with.

LightCove is a scam! Beware- my package arrived late and the box has a pungent smell. This is likely due to the fact that it traveled a far way from overseas India. The scam happened when I wanted to return my light fixture which arrived like it was wrapped by a 5 year old. The brass and glass globe looked cheap and not what I saw on the website. I requested a refund which was accepted since it was undamaged but they refused to pay for the shipping label to India which cost more than the fixture itself. Why have a US Wyoming address listed? There was no mention that the buyer would have to pay shipping to India (only that shipping to India would be needed). Wtf!

Order vanity light. Too small and took too long. Asked for full refund- only gave 30%. Returns go to India so cost was $400 to mail back. Phone lines dont work.Buyer beware

I bought a lightcove brass light back in September. After a month wait (which was not communicated at time of purchase) the item got stuck in customs (also not communicated items are coming from India) I had already complained about the item not being delivered and when it got stuck in customs and had already had found alternative lighting, I asked the customer service to ensure I would be refunded. They announced they would deduct the DHL cost (also not communicated at order) and that the amount would be refunded to my card. That never happened. Worse is that all my emails chasing for refund and communication were completely ignored. As if this is a big scamming company. As an interior designer, I am disappointed by the shitty service and bad comms on order.

Item Not Received I ordered a light fixture at the end of Feb and it is the end of May and I have not received it. I have followed up multiple times over email. While they respond, there is no helpful update. The tracking link still shows that it is in India as of early March. The phone number does not work. I am disputing with my credit card company. I would avoid this company. Update (May 26) - The company sent me a link asking me to pay $150 USD to ship the item again. It was never disclosed to me that there was a shipping fee. They have still not canceled the order. Update (May 27) - I have been issued a full refund for the light. While I am grateful that this has been resolved, it caused a huge headache in our construction project as we will now need to hire another electrician to complete installation due to the delays. Customer service is still upsetting, particularly on lack of communication around shipping fee, no phone number working and confusion/miscommunication around delivery timelines.