Sofya P.
No electrical certification, not based in the U.S. like they say!
We ordered 2 lights for $609. When they arrived, neither fixture had any UL, ETL, CSA, or cUL listing or certification markings. Our licensed electrician has advised that, without a recognized North American safety listing, he cannot verify that the fixtures comply with applicable US electrical codes and therefore cannot install them. When I emailed the company this information, they sent me some copies of random certifications they could've gotten anywhere. They said the UL certifications are deep in the lamp where you can't see them. That's b.s. When I said I'd like to return them, they told me it'd cost more than $609 to ship it back to whatever country they're from, even though on their website and in their emails they clearly list a WY address to mislead their customers into thinking it's U.S. based. I'm still fighting with them to return these before they set my house on fire. Be ware!!
Response from LightCoveJul 24, 2026
Hello Sofya, We’re sorry this left you feeling concerned. Electrical safety is something we take very seriously. To clarify, our fixtures are made using UL listed electrical components, but the complete assembled fixture itself is not UL listed. We understand that some electricians or local codes may require a fully listed fixture, and we should always make that distinction clear before purchase. Our Wyoming address is our U.S. address, while our fixtures are handmade in our overseas workshop. We’re also sorry the return process added to your frustration. Please contact us at [email protected] so we can review the situation directly and work toward a fair solution. The LightCove Team