LightCoveReviews of lightcove.store

I ordered a set of samples 3 weeks before moving locations and the samples got lost in the shuffle. After multiple calls with UPS, I tried to call LightCove to ask for help getting the sample order delivery address straightened out, but they do not answer their phone. I then went back to UPS and asked to have the package sent to a UPS location for pick up. Paid the fee to have this done and the package is still missing. In the meantime, I paid for a second set and it arrived at my new location just fine. Part of this is on me, thinking that the samples would arrive before we moved, but not being able to get LightCove on the phone is troubling. And I'm out my fifty bucks for the lost set of samples. Other than that, the second set of samples that arrived are pretty.