Chris
Horrible customer service error on…
Customer service needs work. Did not reply to emails for over a week, then after posting a review they were instantly in touch to remedy the problem. The item was eventually shipped about a week later and was of average quality, nothing special. I can't help but feel if I didn't leave a review here nothing would of been done and the whole incident has left me feeling that their customer service is lacking and reactionary. I will add 1 star for finally correcting their error. Even though I am hesitant to do so as I feel nothing would've been done If I didn't post a review here. In that regard thank goodness for Trustpilot.
Response from LiftMode HempAug 5, 2019
Hello Chris We are really sorry about your experience! However, thank you for contacting us and letting us know about the issues experienced during our incredibly busy prelaunch promotion. The interest generated by our free giveaway and subsequent 50% off promotion was astounding, and we are overwhelmed by the response - also grateful for the patience and support of our customers, so many of whom helped us figure out and fix many website issues before the full launch of our LiftMode Hemp site. We apologize for any inconvenience we have caused, and for the delays in our response time to your concerns. Since the prelaunch campaign began, we have been working hard to prioritize responding to as many customers as possible, but the amazing number of inquiries (mostly good ones) has outstripped our small customer support department. We can happily report that our system that close to a thousand orders have already successfully made their way out to our customers, along with an automated confirmation email and tracking information. However unfortunately some payment methods for the free order promotion ran into technical glitches during the prelaunch period, and this resulted in unfortunate order cancellations, sometimes in error. In order to faster track any remaining issues and concerns, if you made an order and still have not received your shipment confirmation email we would like to ask that you please get in touch with our customer support team one last time (shoot an email to [email protected] or give us a ring at 1 855-850-5353 with current details of your issue) and we will be sure to assist you and get your free product shipped to you. Thank you once again for your feedback. Although we apologize for falling short, we're working hard to improve and make LiftMode Hemp a success! We hope you will give us another shot, and take advantage of the free product which we will make sure gets to you if you reach out to us once more. Sincerely, Mark and the LiftMode Hemp Team