Hi Louis,
Thanks for sharing your thoughts. We're sorry you found our prices and shipping costs too high.
We understand cost matters, and we work hard to provide fair prices while maintaining the quality of our products. Regarding shipping, costs can vary based on the destination; we don't charge extra beyond what's necessary.
Your feedback is important to us. If you have more details to share or questions, feel free to let us know. We appreciate your input.
Best,
Nina and the Liftmode Hemp Team
TH
Thomas H.
Product was better a year ago
Product was better a year ago. Now, doesn't have the same effect.
Response from LiftMode HempMay 4, 2022
That's something we never like to hear. I'm so sorry it did not work the same as before for you. don't ever hesitate to reach out to us with a phone call or Email. Any problems you are having or questions you need answered we are here for you. I hope you have a great rest of the week.
Thank you so much for your honest review!
FB
F.B.
I have not noticed a difference yet but…
I have not noticed a difference yet but I will keep using it just in case.
Response from LiftMode HempNov 15, 2021
Hello Franny,
Thank you for your support and honest feedback.
If you ever find our products anything less than useful and beneficial, just let us know and we may assist you further with a return and refund.
We look forward to hearing back from you again regardless.
Kind regards,
Leo and the LiftMode Hemp team
TW
Travis W.
Substance that was supposed to be CBN…
Substance that was supposed to be CBN distillate was hard and mainly useless, I wish I had my money back from this purchase. I will not buy from them again.
Response from LiftMode HempOct 9, 2020
Hello Travis,
Thank you for your honest feedback!
Of course you can get a refund for anything you purchase from us within 90-days of your purchase.
We encourage customers to try out products and welcome returns if you are dissatisfied.
Please just contact us directly so we can take care of you and maybe with your refund you might find another product that we carry, that may be more useful for you.
Regarding the CBN it is very hard and brittle but may be softened by warming it to get the 25mg serving size. It may then be consumed directly or used in myriad ways.
We decided to sell it in its purest form for maximum flexibility for usage.
We look forward to hearing back from you directly so we can take care of you! Meanwhile, we hope that you may try softening and using the CBN as those customers who have, have found it very effective.
Best regards,
Leo and the LiftMode Hemp Team
AS
Angela S.
Lousy customer service
Customer service wise, this company is very poor. The person who runs the chat is not friendly and very rude. Would not recommend.
Response from LiftMode HempSep 3, 2019
Hello Stella,
Thank you very much for your honest feedback. I am the person who "runs the chat" and I actually am very friendly and we most often receive the highest ratings for our customer service overall.
I apologize for whatever experience you had the made you feel anything less than truly appreciated, valued, respected and well-treated. We actually strive to provide a "better day" for anyone who contacts us, and I take this commitment to your satisfaction very seriously.
Please understand that sometimes while chatting, other chats and/or phone calls may be coming in simultaneously, so our responses may not be as prompt or detailed or individualized as we seek to offer. There is no excuse however for you to feel like we are rude or unwelcoming ever!
Please contact us back again if you have any further questions or concerns and to receive a coupon as a reward for your honesty and patient understanding.
We look forward to hearing back from you again soon and I personally look forward to the opportunity to serve you much better in the future!
Warm regards,
Leo and the LiftMode Hemp Team
CH
Chris
Horrible customer service error on…
Customer service needs work. Did not reply to emails for over a week, then after posting a review they were instantly in touch to remedy the problem. The item was eventually shipped about a week later and was of average quality, nothing special. I can't help but feel if I didn't leave a review here nothing would of been done and the whole incident has left me feeling that their customer service is lacking and reactionary. I will add 1 star for finally correcting their error. Even though I am hesitant to do so as I feel nothing would've been done If I didn't post a review here. In that regard thank goodness for Trustpilot.
Response from LiftMode HempAug 5, 2019
Hello Chris
We are really sorry about your experience! However, thank you for contacting us and letting us know about the issues experienced during our incredibly busy prelaunch promotion.
The interest generated by our free giveaway and subsequent 50% off promotion was astounding, and we are overwhelmed by the response - also grateful for the patience and support of our customers, so many of whom helped us figure out and fix many website issues before the full launch of our LiftMode Hemp site.
We apologize for any inconvenience we have caused, and for the delays in our response time to your concerns.
Since the prelaunch campaign began, we have been working hard to prioritize responding to as many customers as possible, but the amazing number of inquiries (mostly good ones) has outstripped our small customer support department.
We can happily report that our system that close to a thousand orders have already successfully made their way out to our customers, along with an automated confirmation email and tracking information.
However unfortunately some payment methods for the free order promotion ran into technical glitches during the prelaunch period, and this resulted in unfortunate order cancellations, sometimes in error.
In order to faster track any remaining issues and concerns, if you made an order and still have not received your shipment confirmation email we would like to ask that you please get in touch with our customer support team one last time (shoot an email to [email protected] or give us a ring at 1
855-850-5353 with current details of your issue) and we will be sure to assist you and get your free product shipped to you.
Thank you once again for your feedback. Although we apologize for falling short, we're working hard to improve and make LiftMode Hemp a success! We hope you will give us another shot, and take advantage of the free product which we will make sure gets to you if you reach out to us once more.
Sincerely,
Mark and the LiftMode Hemp Team
