LiftModeReviews of liftmode.com

Response from LiftModeApr 30, 2015

Hi Tina, I am so sorry about your poor shipping experience! Sometimes shipping companies don't do all the tracking scans they are supposed to do. We help from our end (with single page summary SCAN forms, sorted shipments) to ensure that USPS and UPS can easily perform their initial tracking scans, so that the movement progress can be viewed online as soon as they accept the packages. Of course, once we take your package and place in the shipping carrier's hands, we can only hope and pray that they take good care of it and scan it at each juncture where they should. Frequently, the initial tracking scans aren't done by UPS or USPS. When they don't carry out the initial tracking scans, then in their online tracking system, your package appears as if it hasn't even been shipped yet, even though your package has in reality been completely prepared, has been given to the carrier, and is traveling on its way to you for on time delivery. We always try to side with our customers and send a second package wherever reasonable in this relatively common scenario of no tracking showing up. Even though we know from experience that there's a very good chance that the first shipment tracking will update and be delivered, we also know that until the original shipments' tracking shows up, there's no way for our valued customers to know this for sure. It's not our way of doing things to leave you guessing and wondering if your order in limbo! That's why we reshipped your order as you described in your understanding review. Your original shipment from last week was delivered yesterday, and the new upgraded one is also on the way for delivery. Please keep the second, extra shipment as a gift from us to make up for the delay and uncertainty caused by no tracking showing up! We appreciate your kind review and support, and hope that others will see this and be reassured that we will take care of their order faithfully also. Sincerely, Mark, LiftMode

Response from LiftModeApr 27, 2015

Hi, I am so sorry to hear of your poor experience with our product, and I was able to put through a full refund for you! We try to ensure that all our supplements reach you in good condition. Some of our supplement ingredients are naturally prone to clumping. However, a container that appears as though moisture is present is not OK. We actually include a high end, non-toxic desiccant packet in all of our supplements to ensure that humidity is low and our supplements are fresh. Our 90 day unconditional refund / replacement policy is truly available to anyone who gets in touch with us. We're genuinely dedicated to helping our customers find supplements that are beneficial for them individually. We also have a good range of other supplements that might help, and we'd be glad to chat further and offer our ideas for alternates, if you reach out to us by email or phone! Mark, LiftMode

Response from LiftModeApr 24, 2015

Hi, I am so sorry to hear of your poor experience with our product! We're dedicated to helping our customers find supplements that are helpful - and it definitely sounds like this item wasn't right for you. We do test all batches for identity and purity with an independent US lab, and we NEVER use fillers or additives - so you can be assured that our single ingredient products are not only genuine, but the purest and best quality available anywhere. Our 90 day unconditional refund / replacement policy is offered to all customers on all orders - and though you ordered last year, we can definitely figure out a way to get you a full refund, if you get in touch with our customer support. We also have a bunch of other supplements that might help, and we'd be glad to chat further and offer our ideas if you reach out to us by email or phone! Mark, LiftMode