LiftModeReviews of liftmode.com

Response from LiftModeDec 8, 2015

Hello Jesus, We are very sorry that your USPS First Class package was delayed by the USPS. When we received your order on Nov 28, 2015 10:04:47 PM (Saturday when our offices were closed) we processed and shipped your package as soon as possible on Monday Nov 30, 2015 10:06:55 AM by your chosen USPS First Class shipping method. We are very sorry that your First Class Package did not reach you as fast as expected, however we did include on your invoice, as well as your shipping estimate at the time of ordering, that your First Class package may take between: ***USPS 1st Class - No Tracking / No Delivery Guarantee / 5 - 15 DAYS*** Your tracking number reports that your package was delivered on December 5, 2015 , 1:56pm, 6 days after we mailed your package. Here is your tracking number below that confirms the transit time for your USPS First Class Package: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400110200883853120346 We understand that you are upset about the amount of time that USPS First Class shipping takes, however your package was delivered within the estimated time displayed at the time of ordering. The cause of the longer than expected transit time for your package is due to the following issues that are currently affecting the USPS First Class and Priority Mail services: - Holiday period delays - Winter Weather - USPS employees are working double time but due to sort center closures - USPS budgetary problems Please note that the USPS service levels have been worsening through the year due to a combination of the following above listed issues and has become critically delayed under heavy package loads during this time of year. On 9/10/2015 Congressman Higgins Audited the USPS services and noted that their failure to meet their normal service estimations has risen by 48% from their normal failure rate: https://higgins.house.gov/media-center/press-releases/with-48-increase-in-delayed-mail-higgins-calls-on-postmaster-general-to “…in the first 6 months of 2015 delayed processing increased by about 494 million mailpieces (a 48 percent increase), as compared to the same period last year.” We are very sorry that your package was affected by the current USPS Delays. In the event that you or any other customer of ours is dissatisfied with any USPS or other shipping service, we urge you to contact us directly as soon as possible so we can fix the issue and improve your buying experience from us! ***Due to the listed service failures above by the USPS we are now re-shipping all packages that did not reach our customers within the USPS estimation.*** We understand that most customers are unaware that USPS First Class and USPS Priority mail are estimated delivery service and as a one time curtesy to our customers we are re-shipping orders that have failed their delivery estimate. If you have any further concerns please feel free to contact us directly as always at [email protected] Best regards, The LiftMode team