Samuel D.
Not the LiftMode I remember
Unwilling to contact me back. Before they were always on point, now they ignore you. Even though I’ve made half a dozen purchases before. Must be new owners. Either way the customer service is absolutely terrible now. Several emails sent without a response. The Trustpilot reviews are shockingly high in my opinion now as they don’t seem to care one bit about their customers with several prior purchases. Something fishy is going on with LiftMode. Never had an issue when Leo was around. Check out my prior review of LiftMode compared to this one. 5* vs 0* if I could give that. Also my antivirus considers LiftMode’s website suspicious now. And it’s the top antivirus protection you can get.
Response from LiftModeAug 11, 2023
Hello Samuel, We greatly appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced, and we want you to know that your ongoing support and feedback hold great importance to us. It's important to clarify that providing timely responses to all inquiries is a top priority for us. Leo, our dedicated Customer Manager, can verify that the last email from us that you received was in 2020. To ensure seamless communication, we kindly ask that you use our official channels for reaching out. You can email us at [email protected] or utilize our Live Chat or Call Center, available Monday - Friday, from 9am to 6pm Central time. Your concern regarding website security has our full attention, and we are committed to thoroughly investigating the matter to uphold the highest level of security on our platform. Your vigilance is appreciated, and we are dedicated to maintaining a safe online environment for our customers. Once again, we apologize for any inconvenience you may have experienced and genuinely appreciate your engagement with us. If you have further questions or concerns, please don't hesitate to get in touch. Best Regards, Nina and the Liftmode Team