LiftModeReviews of liftmode.com

Response from LiftModeJul 25, 2017

Hello Holly, I have refunded your order in full as it is covered by our 90 day return policy. It is always important to contact us directly in the event that you are not satisfied with your order. We take our customer service very seriously and are available around the clock by email and phone. If you have any concerns about our products, please send us the numbers on the bottom of the jars in question and we can provide you with our Certificate of Analysis, tested within the USA to confirm the purity of the product is as labeled on the jar. We are always here to help and welcome any questions or comments. Best regards, LiftMode

Response from LiftModeJul 25, 2017

Hello Natalie, Thanks for your email - it's great to hear from you! It looks as if your package was shipped using the USPS First Class shipping service. USPS First Class shipping service is the most affordable option for shipping parcels, but unfortunately, in our experience, First Class is also the least predictable and least guaranteed domestic shipping service. The trade-off for the affordable pricing comes in terms of First Class slower and more variable shipping speed and tracking reliability. Although oftentimes delivered within 3 - 5 business days, the shipping speed for USPS First Class is never guaranteed, and First Class mail can occasionally take up to 15 business days for delivery. Prolonged First Class delivery time-frames tend to happen most often when there are disruptions to the USPS shipping network. USPS First Class also frequently does not come with dependable tracking updates. Although we request tracking for each of our First Class shipments, in practice, we find that tracking scans and updates may be provided for First Class packages, but oftentimes may be skipped. In the future we really can not recommend enough to use one of our UPS shipping services. In fact you can take advantage of UPS shipping for free! If your order total is more than $25, please select the UPS SurePost service. This is similar to a premium version of shipment by USPS First Class Mail, as an approximately 3 - 8 day economy ground shipping service. Compared to USPS First Class, UPS Surepost has better / more reliable tracking. Since UPS SurePost's final delivery is typically provided by USPS carriers, delivery is possible to PO boxes and APO/FPO addresses and on Saturdays, just like USPS. If your order total is more than $50, you may also choose FREE UPS Ground shipping, which we highly recommend for dependable tracking and the ability to customize delivery while in transit using UPS My Choice! This service is typically a 2 - 3 business day service, but may be as little as 1 business day or as much as 5 business days, depending on your distance from our shipping offices in Chicago. If your order total is more than $100, in addition to FREE UPS Ground shipping, you may also select FREE UPS 2nd Day Air shipping, which has excellent tracking and is guaranteed to reach you in 2 business days. If your order total is more than $200, in addition to FREE UPS 2nd Day Air shipping, you may also select FREE UPS Next Day Air shipping, which is among the fastest and most reliable shipping services available and will generally be guaranteed to reach you in 1 business day. (NOTE: Business days do not include Saturday, Sunday, or major US Holidays!) Regardless of the shipping method you select, we value your support and business a great deal, and your satisfaction matters to us. Please rest assured, despite the above-mentioned drawbacks of USPS First Class shipping, we nevertheless stand ready to provide you with a reshipment if it has taken longer than 15 days for your package to arrive. If you have any other questions, please let us know and we will get back to you right away! Best Regards, Bob and the LiftMode team

Response from LiftModeJul 24, 2017

Hello Danny, Thank you for taking the time to write a review about our website. I have checked our credit card transaction history and I have not been able to locate any double charge to the CC that you used on our site to place your order. If you can please email us a copy of your bank statement, we will be sure to look into your concerns once more for you. Our CC processor shows that your order# 10040165571 Settled Successfully Only once, but was declined the first time due to a AVS mismatch. The second charge you saw on your bank account was a 'pending' transaction that your Bank should have removed from your account. Regretfully our company does not have any power to remove pending uncleared transaction from your bank records, this is the responsibility of your Bank. We advise you to contact your bank ASAP and they will be able to confirm the above as accurate information. Here is the record for your reference below: Approved 10040165571 09-Jul-2017 17:36:27 USD 32.40 Declined 10040165571 09-Jul-2017 17:34:40 USD 32.40