The guy you never emailed B.
Good product, bad company, bad containers.
(1)I respect the fact that their product comes with the lab sheet info. (2) I do not like the fact that they did not respond to my email. (3) I find their needy demand for a 5* rating irritating especially when my product hasn't arrived yet. (4) Last order there was a problem with the container. Small flaw that irritated the living **** out of me. A disc shaped paper that is located inside the lid was not the right size and product always got under it. When opening the container 1-2 grams would spill due to product inside the space between lid and paper pouring on the ground. Eventually I just removed the paper but the product became weaker with time and oxidation. (5) You wanted your damn review now you got it. Product is good, the company is bad and your containers could use a lift there LiftMode, wink.
Response from LiftModeMar 18, 2019
Hello, Thanks for leaving us an honest review of our company. We take our customer satisfaction seriously and are happy to receive constructive criticism to help us provide a better service in future. First, using your order reference number, I was able to locate your account on our system and I can see that you have received replies to all emails that you've sent us. If you did not receive a reply to your last email asking us for a discount code, please check your junk mailbox folder. We explained the rules of our review promotion and will be happy to send this email again. Second, I apologize if you found our reviews system irritating. Please note that we do not demand a 5-star rating at all! However, as I'm sure you know, online ratings and reviews are a very important aspect for any online business. As a small family-orientated company, we appreciate all honest customer reviews - not only those that are rated 5 stars. Finally, regarding the issues with your container - in future, if you have problems with anything to do with your order, please email us directly on [email protected] and we will get back to you right away! We have a 90-day refund/reshipment policy in case anything is in error, or if you are simply dissatisfied with the product. If you still have the container, could you please send us a few pictures and the two numbers on the bottom of the tub and we will review this and get back to you ASAP! If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Chet and the LiftMode team