justin R.
I will give them 4 stars for now yet…
I will give them 4 stars for now yet the products they have are 5 stars - been ordering for a while and all has been smooth ( for the most part will get to that ) goog prices and yes great products but had 1 - one and only 1 issues with them 1 order the one b4 last took 3 x to arrive ( I use 2 tracking apps + the USPS up to the min tracking if arrived in my PO sorting center but then was sent back to sender for some reason - w/o attempting delivery I watched it go all the way back to Chicago ( or whatever - the homebase in outside of chi tow I guess) I emailed CS 4 times I think and never got so much as 1 single response now 1 Acknowledgment ( yes I inc screenshots of all 3 tracking sites plus my tracking no to make it easy for them and not think I am doing some scam ) but no response . well I did order from them a month later yes others have the product but hey real talk they have they best quality and it arrived fast - a day early in act ( ps the addy+ all was correct in the late package ) so no idea what happened . I am also just taking a guess on the date - 2 mons-ish ago
Response from LiftModeOct 11, 2023
Hello Justin, We appreciate your feedback and your ongoing support. We understand that the delivery issues you experienced can be frustrating, and we apologize for any inconvenience. Sometimes, these issues occur beyond our control. We also regret the lack of response from our customer service team – this is not the level of service we strive for. Your feedback is important to us, and we're committed to preventing such incidents in the future. If you encounter any issues in the future, please don't hesitate to contact us, and we'll do our best to address them. Thank you for choosing Liftmode. Best Regards, Nina and the Liftmode Team