Hello Gabriel,
Glad to know you found our interface and service to be a good experience over all.
We look forward to hearing back from you again soon and to serving you even better for many years to come.
Best regards,
Leo and the LiftMode Team
JU
Justin
Awesome Company
I have been using Liftmode for years now, and as of yet, I cannot find a single negative thing to say about them. Ordering has always been simple, and my package has always arrived. For the first time a product of theirs was out of stock, so I asked them to email me once it came back in, and also sent a separate message with another inquiry. Within an hour, I had a useful response to the question I asked. Then this morning I found that the products I requested were already back in stock. I will certainly continue to use this company for as long as I have supplemental needs.
Response from LiftModeApr 2, 2022
Hello Justin,
Thank you for your years of support and for taking the time out of your day to write such a wonderful review for us on TrustPilot.com!
Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations.
In the event that you have any further questions, please let us know and we will be sure to get back to you right away!
Thanks for your support and gratitude!
Best regards,
Leo and the LiftMode team
AT
Austin T.
Always great customer service and fast…
Always great customer service and fast shipping. Products are always top notch!
Response from LiftModeApr 2, 2022
Hello Austin,
Thank you for your wonderful review and support.
We appreciate your kind words and look forward to your next visit.
Kind regards,
Leo and the LiftMode Team
MH
MH
Nacet by Liftmode
Just started using LIFTMODE's Nacet and I can tell it's high quality because I feel great afterwards!
Response from LiftModeApr 3, 2022
Hello MH,
We are very happy to hear our NACET is working well for you!
Yes, we are very committed to product purity and to offering only the best supplements that may actually help enhance the quality of life of all of our customers. So your comments are very encouraging.
Please come back to visit us again soon and please keep telling others about us.
Best regards,
Leo and the LiftMode Team
RM
Roman M.
Great quality
Great quality, fast delivery to Kazakhstan and no troubles with customs! (at least using UPS).
Response from LiftModeApr 3, 2022
Hello Roman,
Thank you for your comments! We are thrilled to hear that your LiftMode order reached you so quickly in Kazakhstan and without Customs delays or hassles.
Please tell everyone there about us and we look forward to hearing back from you again soon.
Best regards,
Leo and the LiftMode Team
JM
Jay M.
Terrible Customer Service
I attempted to place an order today, 3-28-22, for a product on their site.
Their checkout process was not working, so I reached out to them in chats. They said they could process the order over the phone.
I couldn't immediately place the order but told them I would call back.
I started asking them questions in their in-website chat. I was browsing the internet at the same time and would come and go in the chat and ask questions as I thought of them.
When I reached out some time later, an associate LEO told me I was wasting his time and that they had been tied up with me for an hour and a half with no resolution and me just asking the same questions over and over and it was taking away from their time to help other customers.
I was unaware that keeping the chat open meant that they couldn't help other customers. I thought it ended and then picked back up once I typed something new.
At several points during the chat, it would prompt me to rate the interaction. I rated each interaction honestly and did not act mean or hateful to any associate.
LEO saw that I had rated one of our interactions negatively, so he launched into a tirade saying I was an abusive customer. He then sent me an email saying he banned my account.
I tried to call and speak to someone and got ahold of LEO. He started yelling at me over the phone saying I was an abusive customer. I asked to speak to a Manager and LEO told me "they" didn't have time for that or for me.
I then went back to the in-website chat and started asking questions about different products and LEO came on and said I was banned and they wouldn't sell any products to me.
This was all within the span of about 1.5 hours where I was a new customer and just inquiring about their products and services.
Somehow it went from me chatting with them in the app, to their employee LEO yelling at me over the phone, sending me emails that he was banning me and saying I was an abusive customer. All because I asked a few questions and needed some time to do my due diligence before ordering.
If they are legitimate, they sure seem to be absolutely terrible at customer service.
LEO attacked me verbally and then said I was the one who was abusive to them for asking questions.
THEY sell supplements that are designed to “CALM” people down. Maybe LEO should consider taking the same supplements he’s selling on behalf of this company…
I'm still trying to process this, but I would steer clear of this website at all costs. They have no patience and will blow up on you if they feel you've taken too much of their time or asked too many questions before handing over your Credit Card Information.
Be careful...
Addendum:
If you are any person reading this (other than the LiftMode clan), please do this thought experiment for me. Do you think myself as a new customer just randomly decided out of the blue to suddenly get embroiled in a battle with an obscure website I had literally only discovered a few days ago, just for my own kicks, or is it possible that what I'm saying is real and actually happened??
I did NOT just seek out to become ensnared in a battle with a website I barely even knew existed. Everything I wrote in my review ACTUALLY happened. I have NO motive to make anything up and it would be an absolute WASTE of my time to fabricate or embellish anything. Look at how much time I've spent writing this review and how intricate and detailed I've made it. I wouldn't just do that if NOTHING happened and I was just wanting to without CAUSE, slander someone (as LEO claims).
LEO claims I said I would slander him online. I NEVER said anything like that. After he yelled at me over the phone and sent me emails saying he was banning me, I responded to his email saying I would write as many reviews as I could about my experience with him. Honest reviews.
LEO was unhelpful, hostile, aggressive and downright mean the entire interaction. And...he wants to just parrot my claims of his treatment towards me, back saying I did the same to him. I was professional and courteous. What started WW3 for LEO was after I rated an in-app chat negatively. He went from Hot to Cold instantaneously and then abruptly became defensive, aggressive and mean and emailed immediately that he was banning me.
I found another website that sold the identical product for a 1/3 of their price. That associate threw in a freebie and same day shipping, along with a deep discount code. All while being unbelievably nice to me. I'm wondering why that website was overly helpful, but LEO and company were incredibly aggressive the entire time??
LEO needs to take his own supplements he peddles. Because acting like that in life, is never acceptable. I was a brand new potential customer and LEO treated me like I was trash, yelling and screaming and threatening the entire time. He is NOT innocent! He is NOT the victim here. He is and was the AGGRESSOR.
Response from LiftModeMar 29, 2022
Hello Brad,
Thanks for your feedback and we are truly sorry that we were unable to serve you well enough today. You can see by the long list of reviews praising our customer service, that your effort to slander us for not tolerating abuse simply won't work.
You said you would slander us online and we see you did just as you promised to do, after we banned you for being risky, threatening and abusive.
It seems that you are intent on slandering and continuing to contact us after we had notified you that we would not be able to serve you, inquiring about new products.
Nevertheless, we wish you the best in your future searches online and though we apologized for the inconvenience you had using a promotion you found online and while we were reminding you that we were simply awaiting your callback to complete your order and confirmed we would honor the coupon - you insist like now - on harassing us instead of simply allowing us to serve you as we so eagerly and professionally do and have tens of thousands of customers for nearly a decade.
Please take care and we sincerely apologize for not being able to serve you but as explained we do not tolerate risky, abusive or threatening customers.
Regards,
Leo and the LiftMode Team
JO
Jon
Order shipped fast
Order shipped fast. Thanks yall
Response from LiftModeApr 3, 2022
Hello Jon,
Thank you for your wonderful review and gratitude.
We are happy too hear from you and look forward too your next visit and to serving you well into the future.
Kind regards,
Leo and the LiftMode Team
NS
Nancy S.
Excellent quality products
Products are priced well and the quality of phenibut has always been amazing.
Have bought capsules and powder and crystals and have been happy with all purchases.
The shipping time is amazing. Wouldn't buy anywhere else.
Response from LiftModeApr 3, 2022
Hello Nancy,
Thank you for your kind words and commitment!
To have customers happy and well pleased with their over all experience with us, is our ultimate goal.
We want to be and remain deserving of your customer loyalty, so just let us know if you ever have need for assistance.
Warm regards,
Leo and the LiftMode Team