Nancy
Business/Customer breakdown
I’d like to update my review below to 5 stars because like I stated, everything has always been A1 in dealing with LiftMode, but now that they were kind enough to take time out of their day to address my issue, things like that win me over in a heartbeat. I can appreciate the rising cost of everything and it is refreshing to know that a business cares more than just the bottom line. I guess I would’ve liked it if there were some little note on their site explaining why their prices had to go up so much, but for them to explain it to me now is appreciated. If there is a little note on there and I just didn’t see it, then my foot is all the way down my throat and I apologize profusely ! The products, shipping, and customer service are top notch, but I took away two stars because of the price hikes they do, making it go from somewhat affordable to I gotta save up to get something. I understand that prices go up but what I don’t like is that they give no explanation for the sudden hike. Things like that tend to make me feel that I as a customer don’t matter, just my money. If a company wants my loyalty and trust, they have to earn it. The perception I have that they’re thinking, we don’t need to know these things, is not how you get it from me.
Response from LiftModeMay 29, 2022
Hello Nancy, Thank you for your honest feedback and ongoing support. We deeply regret the price hikes we've had to implement lately. Rising transportation, shipping and production costs have unfortunately forced us to raise prices to remain solvent as a company. Please know that for the longest we resisted raising prices, but based on our promotions, free shipping (which also recently had to change) we have hardly ever done better than break even. So please know that in over a decade of struggling to remain in business - we sacrificed and continue to put our customers and truly making a difference in their lives our top priority. I must say honestly I've never worked for nor ever encountered a company who seeks to make a positive impact in people's lives as a higher priority than profit! This is the truth and as a longstanding employee and manager have observed our Admins stress annually because their caring for customers always comes before their care for money! So we hope that you'll understand that is not at all who we are! We are simply having to adjust to keep our products available to customers. Please come back to visit us again soon and checkin with us to learn about our various ways to save on your orders. Thank you again Nancy! Warm regards, Leo and the LiftMode Team