T C.
Their products take longer than normal…
Their products take longer than normal to arrive. Really wanted an item before leaving for vacation I paid for two day shipping. It arrived 4 days later and sat outside my door until I returned from vacation. The package was destroyed from all the rain we had and the temperatures were in the mid 90s. Do not bother paying for faster shipping. They do not answer phone calls or emails.
Response from LiftModeAug 6, 2026
Hello T, Thank you for your feedback! We're now rebuilding our Customer Service Department after a major scaling back to keep our doors/online store open at all! We sincerely apologize for our delayed response to your concerns and TrustPilot review. However, you may count now on more prompt replies and follow up from us via email if you simply contact us directly again. You selected USPS Ground Advantage shipping for this order which is NOT guaranteed 2-day delivery time shipping. Any delays in delivery caused by non-guaranteed delivery time shipping options are beyond our control and are not at all due to any delays on our part. We apologize for our Call Center being closed, as it will remain closed for the time being. However, I - Leo have finally returned to LiftMode.com and now our Customer Service will return again to its highly rated and globally appreciated and recognized level of standard operation! We hope that you will give us another chance to serve you much better! Please contact us via email if you have still not received your order, so we may take care of you right away! Hopefully, we will hear back from you again soon and we can take care of you and offer you a discount on your next order! We apologize, regardless for this experience and we are here to serve our Customers as great as we once did and were well known for! We hope to hear from you again soon! Best regards, Leo and the LiftMode Team