Liftmode is awesome! Very fast shipping and I love that you never have to question the purity of the products.
Response from LiftModeMar 2, 2023
Hello Nathan,
Thank you so much for your positive review! We're thrilled to hear that you think Liftmode is awesome and that you appreciate our fast shipping and high-quality, pure products. Providing our customers with the best possible service and products is our top priority, so it's always great to receive feedback like this. If you ever have any questions or concerns, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again in the future!
Best regards,
Nina and the Liftmode Team
AD
ADS
great product.
great product.
knocked of one star cause you are out of stock so much
1111
Response from LiftModeMar 2, 2023
Hello ADS 9,
Thank you for your review and for your feedback on our product. We're glad to hear that you think our product is great! We apologize for any inconvenience caused by being out of stock. We are constantly working to improve our inventory management processes to minimize stock-outs in the future. Please know that we appreciate your business and value your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. We hope to have the opportunity to serve you again soon!
Best regards,
Nina and the Liftmode Team
ST
Stephan T.
Top notch experience
Top notch experience
Response from LiftModeMar 2, 2023
Hello Stephan,
Thank you so much for your review! It's great to hear that you had a top-notch experience. We strive to provide the best possible service and are glad that you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to let us know. We look forward to serving you again in the future!
Best regards,
Nina and the Liftmode Team
LB
Leroy B.
I've ordered plenty of stuff from…
I've ordered plenty of stuff from liftmode. Usually I don't have any problems getting my package. But it happened three times. I didn't receive my package the first time. And I messaged them and they said they would send another one. And I asked them to have UPS have someone sign for it the second time. But they it still didn't come the second time and nobody signed it. So my girlfriend called and demanded her money back. Because it was her card. And on top of everything because of their mistake. They told us that they wouldn't sell anything to us anymore. This was not our fault. It was either liftmode or UPS that got it wrong. But they returned our money.but they actually blacklisted us. That's horrible customer service in my opinion. I'd give them zero stars if I could
Response from LiftModeMar 3, 2023
Hello Leroy,
Thank you for your feedback. We are always happy to hear honest feedback, so we can see how to improve and how we are succeeding in serving our customers.
Its surprising that you would go on to TrustPilot to slander us, after we offered to consider reactivating your account. First of all, you have 6 separate accounts, which is against our policies. Secondly, your numerous emails makes it nearly impossible to track your correspondences and concerns. To serve customers most efficiently we ask that they simply contact us from the email associated with the account and order. You refused to do so.
We replied regardless requesting clarity on your complaint, but you only offered a very dismissive comment refusing to cooperate with us nor to patronize us again. Finally, we shipped your order initially which was successfully delivered on time to your address provided for the order.
Furthermore, we reshipped the order again, which was delivered again to the address provided. After you complained again we refunded your order without hesitation, trusting your reports. We only closed your account, after so many years of serving you - because you have remained abusive of our customer service and policies. Emailing us 7 times a day with the same queries, etc. and as you have a clear history of complaints, it is an unfair assessment you offer in the end of the level of service we have provided you all along.
We do not tolerate risky or abusive customers, although we do make mistakes as any company or human can on occasion. However, we always put our customers first and go above and beyond to see to their total satisfaction. We regret losing you as a customer, but apparently we cannot serve you well enough. So we have Banned your accounts. We can no longer be of service to you and we strongly believe you may find better satisfaction elsewhere.
We thank you for your feedback, but ask you to please refrain from contacting us and posting slanderous online reviews that misrepresent us and our commitment to our customers.
We wish you well, we have refunded your order and reshipped it. Because you remain dissatisfied and have an extensive history of abusing our return polices - you will remain banned permanently.
Regards,
Leo and the LiftMode Team
SM
steve M.
Good product
Good product. Hassle free ordering and shipping.
Response from LiftModeMar 1, 2023
Hello Steve,
Thank you for taking the time to leave a review! We're glad to hear that you had a good experience with our product and that our ordering and shipping process was hassle-free. We understand how important it is to have a seamless shopping experience, and we're happy that we met your expectations. We appreciate your business and hope to serve you again in the future. If you have any questions or concerns in the future, please don't hesitate to reach out to us.
Best regards,
Nina and the Liftmode Team
AV
Alec V.
Great on time
On time and efficient
Response from LiftModeMar 1, 2023
Hello Alec,
Thank you for taking the time to leave a review! We're glad to hear that our service was on time and efficient. We understand how important it is to provide timely and reliable service, and we're happy that we met your expectations. We appreciate your business and hope to serve you again in the future. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thanks again!
Best regards,
Nina and the Liftmode Team
DF
Dorena F.
Well I just received it today however
Well I just received it today however, I did notice the container is only half full! I’ll chime in once taken for a couple of weeks.
Dee
Response from LiftModeMar 1, 2023
Hello Dorena,
Thank you for taking the time to leave a review! We're sorry to hear that the container you received was only half full. We take product quality very seriously, and we will do everything we can to make it right. Please reach out to our customer service team so that we can address this issue and ensure that you receive a full container. We appreciate your business and hope to serve you again in the future. Thanks again!
Best regards,
Nina and the Liftmode Team
GP
Gregory P.
Great
Always a good experience
Response from LiftModeMar 1, 2023
Hello Gregory,
Thank you for taking the time to leave a review! We are thrilled to hear that you consistently have a good experience with us. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thanks again!
Best regards,
Nina and the Liftmode Team
