LiftMasterReviews of liftmaster.com

I ordered the wrong part, I sent it back and after three weeks I called about my refund. Liftmaster said there must have been a glitch. Another week has gone by and still no refund. Today I was on hold for over 30 minutes, every minute they update you with how much longer I'll be on hold, hold never changes from 10 minutes. I gave up after been on hold and hit the 1 key for somebody to call me back, you guessed it, I never recieved a call back. Terrible company to deal with, I guess now I will have to order from China...

Their customer service can do nothing for you. You'll put in an order. They'll get around to shipping your order sometime in the next two months, and in the meantime, you'll have no confirmation number, no order number, nothing. Calling customer service will put you on the line with a robot that has never heard of the product or the company before. You have to spell the name of the company to it before it'll transfer you to someone. And after you sit on hold for a long time, you might eventually talk to someone, but that someone will gaslight you about not finding your order at all. There wasn't enough information for fedex to deliver the package and I don't have enough information to contact fedex to correct the problem, so i'm out 60 dollars. I can't tell you whether their products work or not, I can just tell you there's a good chance you'll never get them at all.

Liftmaster's warranty needs a large asterisk advising that their service is limited to whenever they get around to it. They admitted to me that they slow down deliveries to their service department for their own convenience knowing it slows down their receiving parts sent in for repair/replacement under warranty. Their concern for their customers inconvenience could not be lower. Turn around time for warranty repairs/replacements is several months! Will NEVER purchase from Liftmaster again.

Product has really started going downhill the last 5 years. Many call backs to rarely be the correct detective part without any compensation as a small company. Customer Service is equally bad with minimal solutions to resolving issues. One guy seemed half asleep in the conversation. Recently had a brand new 6690L be defective out of the box with a non working light. Nice that I have to replace it being an hour away. Choosing a new product from now on.

Never buy a liftmaster gate operator complete garbage and no help from them whatsoever

have a LiftMaster gate and something went wrong with it while still on warrantee and it has now been 8 weeks and it is still not functioning... Unacceptable !!! The gate is only 3 1/2 years old...

I ordered a LiftMaster Gateway from their website. They take a 10 days to ship in-stock items, plus 5 days transit time. Pure inefficiency. I can't even imagine how this company would deal with more complex support issues. It just takes one minute to grab a small box and stick a shipping label on it. Come on, guys, it's not rocket science. UPDATE: After 15 days still waiting for the Gateway. Terrible experience

LiftMaster web cite to purchase recommended the wrong replacement batteries. Returned batteries, waited a month for refund before calling customer service. Customer service was unhelpful and unsympathetic. I requested a supervisor which took 3 request to reach. The supervisor, Dianne, not a women, took unsympathetic to a new level. He was uncaring and advised me they followed their proper procedure and did nothing wrong. If LiftMasters goal is to lose customers Dianne is right. The entire experience cost me $30.40 to ship/return the wrong part they sent. I will no longer be doing business with LiftMaster or Chamberlain as they have no integrity or concern for their dwindling customer base.