LiftMasterReviews of liftmaster.com

I purchased a liftmaster C-1000 garage opener, I wanted a chain drive because I have had better luck in long term service. I took the opener home and started to unpack it... I found the customer service manual and other assorted pieces of information BUT NO INSTALLATION MANUAL... I SEARCHED EVERYWHERE AND ABSOLUTELY NO MANUAL, I READ THE CUSTOMER MANUAL AND IT STATED THAT I WAS SUPPOSED TO DOWNLOAD THE CUSTOMER APP TO GET THE VIDEO WHICH GAVE DIRECTION AS TO INSTALL.... WHAT "GENIUS" THINKS THAT UP... I DON'T WANT TO DOWNLOAD AN APP. I DON'T WANT TO DOWNLOAD ANYTHING.... I CALLED THE COMPANY AND THEY TOLD ME TO "GO HOME AND WATCH THE VIDEO ON MY HOME COMPUTER" .... WHAT AN EPIC FAILURE... A COMPANY TO CHEAP TO INCLUDE A 10 CENT INSTALL MANUAL OR A PARTS MANUAL... HOW STUPID CAN YOU GET... GUESS I CAN START USING ANOTHER BRAND...ONE THAT HAS AN INSTALL MANUAL....

My LiftMaster myQ app fails to control my garage door while I’m inside my own house on home Wi-Fi, and is unreliable when arriving home. Commands often fail while pulling into the driveway. Also, it works inconsistently, hangs on commands. Further, notifications are inconsistent—sometimes accurate, sometimes delayed, sometimes wrong. This defeats the purpose of a smart garage opener.

Lift mast very bad on warranty my brand new house is less than 1 yrs old they will not cover any warranty since the unit was bought in 05/24 but my house was sold to me in 3/25 but they go off the build date of the garage opener so they cannot help me only offering a discount. This company should be ashamed on ripping people off. I could understand if the unit was over 5 yrs old but this is just wrong

Ten years ago we decided our Liftmaster chain drive garage door opener motor was too loud after listening to a neighbor's very quiet motor. We replaced with a Liftmaster belt drive and, as advertised, the motor was whisper quiet. This month the Liftmaster motor seized and we had to replace. The installation company told us that the new chain-drive motors were just as quiet as the belt-drive motors. So we installed and were horrified at the loud whining of the motor! We asked the technician to upgrade us to the "whisper-quiet" belt drive unit. We were again horrified that the belt-drive motor was just as loud as the chain-drive motor with the same loud whining sound! So what we have surmised is that, since our 10-year old belt drive unit motor was MUCH quieter than the brand spanking new belt-drive unit, Liftmaster has decreased the quality of their product to save money or something. Our bedroom sits right above the garage and the whine is absolutely noticeable. We are now absolutely disappointed in Liftmaster products.

Their 8500W LiftMaster Garage door opener. This product is also their Elite series. It never has performed very well at all and under 2 years old. Now it is not working. Called support they said I need a new motor. They sent it to me free of charge. I took the opener apart to replace the motor I notice that the travel module was broken. So now I need to order that piece. So another week without an opener. I'm repairing this myself as I did not want to incur more charges. This is not a simple task. This is about a 700.00 hundred dollar opener. If I had someone else fix it. I would have more than I paid for it and then some in it. Almost everything inside this is made out of plastic. The travel Module is 50.00 dollars it is all plastic 3 plastic gears. Think twice about Purchasing one of these it is by no means one of their cheap models.

I wish that I could rate this group a zero. We have a gate operator motor that we installed 10 years ago. The first unit went out right as a warranty expired at seven years. The second unit failed at just less than three years. At this point, the problem has not been resolved and it’s been more than two months. They warranty the unit and the parts but not the service labor. My service provider has already made nine trips to my home and as replaced five components and yet the problem persists. When I call Chamberlin group, they always tell me that the process is moving forward and I will hear from somebody but I never hear back. I continue to chase these people and I’m getting nowhere. They’re friendly and helpful, but nothing gets done. I would highly encourage people to do their research and find another product line.

I bought a LiftMaster remote that had a broken piece within it. It rattled. Went back to get another one. They were discontinued. Seems I bought the last one from Home Depot. Bought the new style because I was told it was compatible and it was not. I called LiftMaster and supervisor Juan, who said he would send me one to replace the one from Home Depot. Turns out he didn’t send it and wrote in his notes that he had referred me to exchange it at Home Depot! So I waited three weeks for nothing,…. spoke to the second supervisor who did send it out to me but still doesn’t work. Now I’m out $125 for a service call. Took five hours for the first supervisor to call back, it just took me six hours for the next one to call me back. They are telling me that they don’t warranty and no linger manufacture the remotes and if I need to replace of any parts, they no longer make it and I’m tough out of luck. I would never be their customer again. I now have a three car garage with no remote controls.

Having experience installing garage doors and openers I wanted to purchase a 6690 L model. These are the better models that supposedly do not contain plastic parts. The web site is useless. The AI Chat is usless. I finally got to speak with a human and they insist you have to have a dealer install this unit. I contacted dealers in my area and they all jack up the price to just under what it will cost to have them install the opener. The only way you can buy one is through the big box stores but you can only buy the cheaper quality Chamberlain models. Total BS company with horrible customer service.