Charlie K.
I never received my order
Thank you Will for going the extra mile to insure my order was delivered. Not often the President of a company gets down in the weeds on issues like this but I certainly appreciate you doing so!
Response from Lifting Equipment Store USAJun 17, 2024
Hi Charlie, Firstly, thank you for your feedback, we apologize for the back and forth that was required to get this order in to your hands and for the address mistake by UPS. We are happy to see that your order was finally delivered today and appreciate that you gave us the opportunity to fix the issue. Per our discussion, we will be using your feedback constructively to help train our team on how to tackle an issue like this more effectively going forward as it is our goal to always continuously improve. We look forward to serving you again in the future and hope that your faith has been restored in our business. -Will