Lifting Equipment Store USAReviews of liftingequipmentstore.us

Response from Lifting Equipment Store USAApr 15, 2026

Alan - we are sorry that you are not satisfied with your winch. In reviewing this, we see that you had a discussion on March 27th with Brad in our sales department. Brad had informed you that 100' cable will not work on the manual winch. Cutting the cable would lead to having no swaged end for attachment to the winch. You had indicated that you could resolve this issue. You had asked that we continue to fulfill the order as originally entered. Per our records this is the last interaction we had on the subject. We would be glad to discuss this further with you if necessary. Thank you.

Response from Lifting Equipment Store USAFeb 20, 2026

Riccardo - we are sorry to hear about your problem with the packaging. Unfortunately UPS can frequently damage packages in transit regardless of how well they are packaged. Please let us know if you are missing any products or if you need instructions. Thank you.

Response from Lifting Equipment Store USAFeb 2, 2026

Thank you for your review, Jason! We’re sorry to hear about the missing hardware and the frustration this caused. We were not contacted regarding this issue prior to the review, and our team did attempt to reach out by email and phone to assist once we became aware. Unfortunately, we did not receive a response. If there is any missing hardware, we are always happy to resolve it quickly. Please contact our customer service team so we can get the correct hardware sent out right away. Thanks!

Response from Lifting Equipment Store USAJan 8, 2026

Thank you for sharing your experience, Cody! We sincerely apologize for the frustration and confusion surrounding your order and the delay in communication. We understand how critical delivery timelines are, especially when tied to a construction schedule. At the time of your inquiry, we were actively working with the manufacturer to see if the ship date could be moved up from April and were awaiting their confirmation before providing an update. We regret that this resulted in a communication gap and understand how that came across. The initial tracking information you received was generated in error and did not reflect the final shipment details. Unfortunately, once we confirmed the manufacturer’s availability, the lead time was longer than originally anticipated. This is not the level of service we strive to provide. We are reviewing our internal communication process and working more closely with our vendors to ensure clearer timelines and faster updates moving forward. We truly regret the inconvenience this caused. Thanks!

Response from Lifting Equipment Store USAJan 6, 2026

Thank you for your review, Christopher! We sincerely apologize for the shipping issue and the frustration it caused. Your order was placed with Next Day Air, and due to a vendor error, it was mistakenly shipped via Ground. While we worked to resolve the situation as quickly as possible, we understand the delay did not meet your expectations or our standards. We did respond within 24 hours after investigating the issue, and while we were unable to change the shipment once it was in transit, we take full responsibility for the inconvenience. We are actively working more closely with our vendors to ensure shipping methods are verified prior to dispatch so this does not happen again. We appreciate your feedback and regret that this experience fell short. Thanks!

Response from Lifting Equipment Store USAAug 30, 2025

Hi Paul, My name is Will and I am the President of LES USA. I’ve been keeping a close eye on your order and complaint and quite honestly cannot uphold your complaint, our website is abundantly clear when it comes to the Tandemloc Spreader Beam Kit where you as the customer are guided on how to configure the bar, not only that but you are even asked by in the drop-down menu if you need the end caps, you chose “No” before checking out. You then called in to make this complaint, my colleague immediately jumped in to action to help you and worked with you to order the end caps and shackles you desired- which are now on their way by 2nd day air, we also reviewed the website, and we stand by the fact that our website is very clear, our product page has big red letters on the page instructing you exactly how to configure your beam kit and a clear question asking you if you wanted end caps, to which you chose “No”, additionally the product image shows each and every component, no where on there do we show shackles or suggest it comes with shackles, the image also clearly states “End Caps, 2 required per beam, sold separately” And so we bundled those end caps in to this kit as an option and when asked if you wanted the end caps, you chose “No”. Unfortunately, there is no way we can make this any more clear, the product is designed to be configured, hence the questions and detailed guide on the product page before you can check out. I would like to say that I feel this review is unfairly posted, it contains incorrect facts and does not reflect the true high levels of service, support and assistance we have provided you in getting you what you need. I hope that your spreader beam kit functions as desired now that you have all of the components you wished for. If you’d like to discuss this further, please reach out, my door is always open Will

Response from Lifting Equipment Store USAMay 3, 2025

Dear Raj, We're sorry to read of your experience with our company, we investigated your complaint after you provided us your details and determined that the issue here resulted from a continuous vendor promise that was unfortunately never met before we together agreed to cancel and refund your order, we did our very best and communicated regularly with yourself and the vendor, so perhaps this rating is more of a reflection of them? However, we sincearly applogize on behalf of our vendor for the extended lead time and hope that we can make it right for you in the future. If you wish to discuss this matter further please reach out to our team who remain at your disposal. -Will