Andrew C.
Terrible because I never received my…
Terrible because I never received my purchase

Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing789 approved reviews, newest moderated first
Andrew C.
Terrible because I never received my purchase
Kevin T.
Fitment guarantee?! These hats did not fit my big head and when I wanted to return them, I had to pay Liftdown almost half of the bill for their “restocking fee” and paying for the shipping label. These hats seem like a “deal” but there is no deal here, these hats look cheap and feel cheap. You’re better off paying full price for n*ke or similar brands
Response from Lift DownMar 22, 2024
We're truly sorry to hear about your dissatisfaction with the fit of our hats and the frustration experienced with our return process. It's clear from your feedback that our current policies have not met your expectations, especially regarding fitment and the associated costs of returns. We take your concerns seriously and continuously seek to improve our customer experience, including reevaluating our fitment guarantee and return policies.
Michael F.
Major quality issue that should have been caught prior to shipment. The main seam on the hat is off and creates an off-centered look when attempting to wear it. This hat can now only be worn as a "yard hat" — and it's a quite expensive Chinese product to be relegated to only that use.
Response from Lift DownMar 22, 2024
We're truly sorry to hear about the quality issue with your hat and the disappointment it has caused, especially given its price. Quality control is paramount to us, and it's clear we missed something important in your case. We understand the frustration of having a product not meet expectations for its intended use. To make amends, we'd like to offer you a replacement hat that aligns with the high standards we strive to uphold. Please reach out to us at [email protected] with your order number, and we'll expedite this process for you.
Mark F.
Service is good, fair price, and the hat is excellent
Robert
Comfortable hat, came quickly.
Steveg
Great quality hats! I receive compliments on them regularly.
Jim B.
The hat was of good quality and reasonably priced
Raphael G.
Great hats!