Lift DownReviews of liftdown.com

Response from Lift DownDec 4, 2024

Hi Brett, Thank you for your patience during the stockout. We didn’t anticipate the high demand for certain wool cap colors, but we’re now better prepared to keep all colors in stock moving forward. We’re glad to hear you like your new hat :) - Tarrik

Response from Lift DownDec 7, 2024

Hi Gary, Thank you for your feedback. Unfortunately, due to the significant increase in packages handled by UPS and USPS during this time, there was a delay with your order. This is particularly common around Black Friday, given the high volume of shipments. We want to assure you that UPS and USPS are typically 98% on time, and we work closely with them to ensure our customers receive their orders promptly. We appreciate your understanding and patience! - Tarrik

Response from Lift DownDec 2, 2024

Hi Gil, Thank you for leaving a review, and we sincerely apologize for the inconvenience. To clarify, our "Buy 3, Get 1 Free" promotion requires adding four items to your cart, with the fourth item automatically discounted at 100%. We understand this can sometimes be unclear, so we'd be happy to send you a fourth cap of your choice. Regarding the damaged hat, we deeply regret that it arrived with stains. This is not the standard you should expect, and we will replace it immediately. I'll be reaching out via email shortly to resolve this for you. Thank you for your patience! - Tarrik