LifeStationReviews of lifestation.com

Response from LifeStationDec 5, 2018

Thank you for taking the time to write a review Cheryl. The process is supposed to be that all the contacts are called, so if this did not happen that the process was not completed properly and i apologize for that mistake. I was able to pull up your account information and it does state to only call emergency response after the entire list was called. There should be no issues in calling these 3 names before calling ER, so clearly something went wrong in the process. We will make sure to speak to customer service about this to make sure that the proper information is listed on the account so our monitoring specialists can properly follow the procedure that you have listed for them. Thank you for choosing LifeStation, and again i apologize for the inconvenience this may have caused.

Response from LifeStationSep 12, 2018

Thank you for taking the time to write a review Alice. About the weight of the necklace, this is a complaint that we, and others in our industry as well, have received for some time now. Unfortunately the technology that is present in the device is at the moment unable to made any lighter, so for this reason we are unable to make the devices a more suitable weight for you. The best that we can do is change the material that is attached to the device to make it as comfortable as possible. The issue with the charger is something that is also very common in our industry, but it is something that is being actively worked on and should hopefully be resolved soon. You are not the first to worry about how particular the charging unit is at times, and we are working on a solution for that. The final issue about knowing when the charging is done is also something that at this time is unable to be worked on. I would assume that having a percentage of how full the battery is would be very helpful, but the technology needed for that is either unavailable, unable to be small enough to fit in the device, or would make the device far heavier than it already is. Either way know that these are issues that we are aware of, and that we are trying to resolve in order to give our users the best experience possible.

Response from LifeStationJul 3, 2018

Hi James. We send out a return label with every replacement that we send out. Please feel free to use the same box that we sent the new charger in. If you need further assistance, give us a call and we can walk you through the entire process.

Response from LifeStationMay 30, 2018

Please feel free to call our 24/7 customer service line at 800.998.2400 in order to get your account information including your monthly payment.

Response from LifeStationMay 30, 2018

There are many tests and false alarms that are sent to our monitoring specialists as well, but i do agree that as quick a response as possible is what is required. Sadly though, there are times when our monitoring specialists are all busy dealing with other emergencies and so we can not always guarantee a 100% immediate response on every single call.

Response from LifeStationMay 29, 2018

Thank you taking the time to write a review Vera. At times our monitoring center is overwhelmed with calls, and unfortunately this means that some people will not always get the extremely quick response that we strive to always deliver. If you have concerns about the order in which our monitoring specialists contact people feel free to contact our 24/7 customer service line at 800.998.2400.

Response from LifeStationApr 16, 2018

Jerry, thank you for taking the time to write a review. We understand that accidental activations can sometimes be a nuisance, but it’s also a great opportunity to confirm your device is working properly. Feel free to contact our 24/7 customer service line at 800.998.2400. -Pearl

Response from LifeStationMay 3, 2018

Cindy, thank you for taking time to write a review. Were glad we were able to speak with you in regards to your mother's account. Keep in mind the emergency contact list is specifically for emergency activations. Feel free to give us a call at 1.800.998.2400 if you have any questions.