LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent
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Showing 152 reviews with 1 star · Clear filters
James K.
Don't have the monitor as yet
Response from LifeStationDec 4, 2024
Thank you for your review! It sounds like you may have intended to review your sign-up experience. If there’s anything more you’d like to share about that process, we’d love to hear your feedback. We’re excited for you to receive your monitor soon and hope it meets all your expectations.
James M.
Placed my order for service and never received the unit. After calling numerous times and getting the runaround, I had to do a bank dispute. Very poor service.
Response from LifeStationNov 11, 2024
We're truly sorry to hear about your experience. We understand how frustrating it can be when expectations aren't met, especially when it comes to something as important as your order. This is certainly not the level of service we strive to provide, and we sincerely apologize for any inconvenience this has caused you. We'd love the opportunity to make this right an attempted to contact you at the number on file. Please reach out to our Customer Support team at your earliest convenience.
customer
Still waiting on device to arrive, been a week and keeps saying out for delivery
Response from LifeStationOct 31, 2024
Thank you for sharing your feedback. We’re glad to see that your device has been successfully delivered to the provided address. We’ve also reached out to confirm its arrival. If you have any further questions or concerns, please don’t hesitate to contact our Customer Care team.
Agnes R H.
I tried to cancel this order almost immediately.
Response from LifeStationOct 30, 2024
Thank you for your feedback. We apologize for any frustration caused by your cancellation experience. We aim to make the process as smooth as possible and are sorry that it didn’t meet your expectations this time. We're glad we were able to speak with you to confirm the process.
customer
My name is Paul. I placed the order for my friend Ken. Maria was our service person & she told me there wouldn't be trouble transferring it to his account. But today we tried to activate it, and it was one disaster after another. And most of the customer service representatives we spoke to were hard for us to understand because of their accents.
Response from LifeStationOct 17, 2024
Thank you for your review and for sharing your experience. I’m truly sorry to hear about the difficulties you and Ken faced during the activation process. It’s disappointing that what should have been a simple transfer turned into a frustrating situation, and I sincerely apologize for the inconvenience. We’ve already spoken with you regarding this issue, but unfortunately, we’ve been unable to reach Ken to gather the necessary information to complete the account transfer. Please have Ken call at his earliest convenience to proceed with updates.
JohnBillings
You guys took my money. I never got any product. I placed out my product by September 9th I was told 5 to 7 days. I should be able to have it. I'll be receiving it when I'm on vacation. Which I kind of wanted forthopedician I refuse to pay my bill until I get back from my vacation and start up service then it's not my problem that you guys choose the cheapest way of setting your monitors out and in doing so, resulting in bad customer service, I can't rate something. That I don't know anything about. You have failed to come up with the product. If I do not receive this product by thursday the The 12th of September.I will be proceeding to put a requiring on better business bureau on your behalf
Response from LifeStationSep 13, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have initially experienced. We are glad that we were able to get in touch with you, and that the device has now been received, set up, and tested successfully.
mike B.
everything
Response from LifeStationAug 20, 2024
We’re sorry to hear about your experience. Thank you for discussing your order with us so we could address your concerns. We apologize for any misunderstandings or inconveniences caused.
Jayne W.
I have called 6 times to try and get a refund for a returned box and discontinued service. Each time I get a run around, from telling me it's in the mail to it takes 6 weeks for it to get to me (it's been 4 months). They are quick to take our money but not to give it back, I would not recommend this company, if I could give it 0 stars I would.
Response from LifeStationAug 20, 2024
We sincerely apologize for the frustration you've experienced. We would love to speak with you regarding your issue. Your feedback is important to us, and we want to make things right. Please reach out to our Customer Care team at your earliest convenience.