LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

Showing 274 reviews with 4 stars · Clear filters

Albert T.
Mar 27, 2025
My experience
I placed the order for LifeStation and I saw the charges (Subscription) were duplicated. I called customer service today and found out they cancelled the order. No one called me to inform that the order was cancelled. They had to start the order from scratch. Meanwhile, my mom fell twice this week. Now, I have to wait for the equipment to ship. I requested expedited shipping. They can only prioritize my order ahead of other -- no expedited shipping. Update after initial review: I got a call from Lifestation after review. They sent my mom sidekick via next day area. Much appreciated. My mom is now wearing her pendant. I feel better. Thank you!
Response from LifeStationMar 27, 2025
I’m truly sorry to hear about your experience and, most importantly, about your mom’s recent falls. I understand how critical this service is, and I regret any frustration or inconvenience this situation has caused. I see that our team has attempted to reach out to you regarding the expedited process and shipping. Please let us know if there's anything else we can do to assist you. Your peace of mind is our priority, and we appreciate the opportunity to make this right.
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Nancy R.
Mar 13, 2025
Maria was knowledgeable and helpful
Maria was knowledgeable and helpful
Response from LifeStationMar 13, 2025
Thank you for the great feedback! Sounds like Maria earned her stars—if we could add an extra one, we would! We’re glad she was knowledgeable and helpful. Let us know if there’s anything else we can do for you!
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Glenda E.
Mar 11, 2025
Your representative
Your representative, Sherry, was knowledgeable, polite, and efficient. My only problem was that the inquiry about a medical alert system was initiated by my insurance company, Aetna Medicare Advantage, who put me in touch initially by computer phone system with "Life Protect 24/7" with whom I arranged for them to provide their service. When I called Aetna back to ask a question about a discounted monthly fee a representative then put me in touch with Sherry from Life Station. At that point I found a more complete service with your company and then had to call the other company to cancel my subscription with them before completing my subscription with Life Station. So, my only difficulty was with Aetna.
Response from LifeStationMar 12, 2025
Thank you for your review and for sharing your experience! We're delighted to hear that Sherry was knowledgeable, polite, and efficient in assisting you. We understand how frustrating it can be to navigate through multiple companies, and we’re glad you ultimately found the right service with us. Welcome to the LifeStation family!
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Marilyn B.
Mar 5, 2025
I was charged a 3 mo
I was charged a 3 mo. charge. I asked the monthly charge since I'm on Social Security now. I spoke with a person today and she can't change that until I receive the pkg. Other than that, so far, things have been OK. Marilyn Byal
Response from LifeStationMar 5, 2025
Thank you for sharing your experience. We understand the importance of flexible billing, and we want to assure you that we’ve already taken steps to adjust your account. We attempted to reach out to provide an update and confirm the change. If you have any further questions or need additional assistance, please don’t hesitate to contact us. We appreciate your patience.
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FAC
Mar 3, 2025
Customer Service
While I do appreciate honesty about other companies, I just hope your representative was honest and not just down-talking another company that I was considering. Also, my bank account has been charged but do not yet have my device. I hope my service does NOT commence for payment and service date purposes until I receive the device.
Response from LifeStationMar 5, 2025
Thank you for reaching out. We appreciate your feedback and want to assure you that our representatives are committed to providing honest and transparent information. Regarding your order, service does begin when the order is placed, but we understand the importance of receiving your device in a timely manner. If you haven't received it yet, we'd be happy to check on the status for you.
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Marilyn D.
Mar 2, 2025
Courteous employees.
Courteous employees.
Response from LifeStationMar 3, 2025
Thank you for your kind words! We’re proud to have a team that values courtesy and great service. If there’s anything else we can do to earn that 5th star, just let us know!
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Dorothy E.
Feb 19, 2025
Review
All equipment did not arrive
Response from LifeStationFeb 20, 2025
Thank you for your review! We apologize for the missing item and appreciate you reaching out to our team. A lanyard is already on its way to you, and we’re glad we could resolve this quickly. If you need anything else, feel free to reach out. We appreciate your business!
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Diane Sangillo Valued C.
Feb 17, 2025
The agent was very patient and…
The agent was very patient and explained everything thoroughly
Response from LifeStationFeb 19, 2025
Thank you for your review! We're glad to hear that our agent provided a thorough and patient experience. If there's anything we can do to make your experience a 5-star one next time, please let us know. We appreciate your feedback and look forward to assisting you again!
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