LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
Showing 274 reviews with 4 stars · Clear filters
V A.
The rep was helpful and answered my questions. I have difficulty hearing but did not seemed to be bothered about that.
Response from LifeStationApr 16, 2025
Thank you so much for your kind feedback. We’re really glad to hear that our representative was helpful and took the time to answer your questions clearly. We truly value patience and understanding, and we're especially happy to know you felt comfortable during your conversation.
Karen S.
Efficient but a little high pressure. Polite and efficient but I would have preferred a scheduled call so I was prepared with questions.
Response from LifeStationApr 15, 2025
Thank you for your feedback! We're glad to hear you found the experience polite and efficient. We understand that a scheduled call would have helped you feel more prepared, and we appreciate you bringing that to our attention. We'll be sure to keep this in mind moving forward.
Paul U.
Still waiting on the product, although they have already taken $700 out of my bank account without any explanation. This is turning out to be a scam. Of course you won’t see this review on their website.
Response from LifeStationApr 15, 2025
We apologize for the inconvenience you experienced—this isn’t the standard of service we strive for. We appreciate your patience throughout the resolution process and are glad to hear that your equipment has arrived and has been setup.
customer
Customer service reps are always kind, patient and trying to be helpful. Some are better informed about available products, are able to answer questions and understand what the customer is requesting to suit their needs
Response from LifeStationApr 15, 2025
Thank you for your kind words! We're glad to hear our reps are courteous and helpful. We'll continue working on improving product knowledge to better meet your needs.
customergerald U.
Everything appears to be ok, but the set up manual needs to be re-written to reflect a change in setup procedures. I've worn this unit for about a week not knowing it wasn't activated yet until I received a call from customer service
Response from LifeStationApr 15, 2025
Thanks for the feedback! We’re sorry for the confusion and will work on updating the setup manual.
Valued C.
We originally purchased LifeStation because we thought it was covered by insurance, however, we learned that it only is covered with a "Care Card" so the insurance company said we'd have to switch plans in order to get the care card. the price is still reasonable, however, now we have to go through the steps to see if its worth switching insurance plans to cover the LifeStation unit.
Response from LifeStationApr 7, 2025
Thank you for sharing your experience. We're glad you still find the pricing reasonable, and we’re here to support you as you explore your options. If you have any questions or need further assistance, don’t hesitate to reach out!
C S.
Our experience with Justin to purchase the LifeStation device was exemplary!! However, Justin was the fourth person we talked with to finally make a purchase, we spoke with three other people before finally getting Justin.
Response from LifeStationApr 2, 2025
Thank you for your kind words about Justin! We’re thrilled to hear that he provided you with an exemplary experience. However, we’re sorry to hear that it took multiple conversations to get to that point. Your feedback is valuable, and we’ll use it to improve our process so that every interaction is as smooth and efficient as possible.
Cathy S.
The representative was extremely knowledgeable, and polite. I would have liked to have had a better idea of the cost on my part earlier on in the conversation rather than waiting later on to find out what my insurance would cover.
Response from LifeStationMar 27, 2025
Thank you for your feedback! We're glad to hear that our representative was knowledgeable and polite. We understand that getting cost information earlier in the conversation is important, and we appreciate your insight. We'll take this into consideration to improve our process.