LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
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Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
Showing 152 reviews with 1 star · Clear filters
Peace
I ordered and they took my money and did not send me the product
Response from LifeStationApr 15, 2025
We’re very sorry to hear about your experience. We’d like to look into this right away and make it right. Please give us a call at your earliest convenience so we can review your account and resolve the issue as quickly as possible. We’re here to help!
BEVERLY T.
Still not received device after multiple calls.Told today credit card was declined but no one ever called me.Disconnected after being sent to survey which was not requested.Hoping it works for me but not very optimstic at this point.quoted 1 price at initial sales call and being charged something else.Was told $99 fee was waived.Not signing agreement yet for product not received
Response from LifeStationMar 28, 2025
Thank you for your feedback. We understand your frustration and sincerely apologize for any inconvenience. Our team has attempted to reach out to assist with your concerns. Please give Customer Service call at your earliest convenience so we can work toward a resolution.
Kelley S.
I have NEVER rec'd my device. ! Can't rate on something I never got. I AM SURE IVE BEEN CHARGED !
Response from LifeStationMar 17, 2025
Thank you for reaching out, and I’m very sorry to hear that you haven’t received your device. Our records show that the order was processed and shipped on the requested date, and according to the tracking information, the device has been delivered. I completely understand your concern. Kindly check your front desk/receptionist or mailroom to see if it was received on your behalf? If the issue persists, please don’t hesitate to let us know, and we’ll be happy to assist you further to resolve this matter.
Paul
I haven't received my item as of yet, I've already been charged for the monthly service and I can't even use it. Terrible business
Response from LifeStationMar 10, 2025
We’re sorry for any frustration this may have caused. Your billing cycle starts when your order is processed. However, we see that your equipment has been delivered. If you haven’t received it or are experiencing any issues, we’re happy to help get you up and running as soon as possible. Feel free to give us a call.
customer
Did not disclose when ordered that I would have to pay for device plus monthly service fee that's why I cancelled and had them put money back on my card.lus after seeing charges and after I told the guy in phone I could not afford the device or monthly charges for it and wanted to cancel he assured me it was cancelled and money would be back in my card and so far that was a lie and now I have to wait for device to be mailed to me and return it before I can get refund
Response from LifeStationMar 5, 2025
We’re sorry to hear about your experience. Our goal is always to ensure transparency in our pricing, and we do our best to clearly outline the details of our service packages during the ordering process. As discussed, the charge you saw was for the agreed-upon service package, as our equipment is provided at no cost. We appreciate your feedback and will continue working to improve our communication. If you have any further questions or concerns, please feel free to reach out—we’re happy to assist.
Christy L.
The system was sent to my address. I ordered it for my mom. Many phone calls to correct the situation and get a system sent to her. This caused an unnecessary delay. I also ordered a lockbox. Haven’t received one. Just a hassle all around. Not very confident in this system.
Response from LifeStationFeb 3, 2025
We apologize for the initial confusion and delay. We're glad we were able to contact you and resolve the issue. Your feedback is valuable, and we’re committed to providing a better experience moving forward. Thank you for your patience!
Buggar
I have not gotten it yet. No tracking and no calls back. NOT happy
Response from LifeStationFeb 3, 2025
Thank you for your feedback, and we sincerely apologize for the frustration you experienced. We're happy to let you know that your device is out for delivery today! We’ve also reached out to address your shipping concerns. Please don’t hesitate to contact us if you have any further questions or need assistance.
Bernice N.
STILL NO RESOLUTION TO THE EQUIPMENT PROBLEMS SINCE MY 1/18/2025 REVIEW...
Response from LifeStationJan 28, 2025
Thank you for sharing your feedback and for giving us the opportunity to make things right. I appreciate your patience as we worked through the equipment concerns. I'm glad we were able to connect and get everything fully resolved. Please don’t hesitate to reach out if you need anything in the future — we’re always here to help!