LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
Showing 274 reviews with 4 stars · Clear filters
customer
The people I spoke with were very nice and not robotic. Truly cared to give great service
Response from LifeStationMay 31, 2025
Thank you for your feedback and the 4-star rating! We're glad to hear that our team was friendly and genuinely cared about providing great service. If there's anything we could have done to make your experience a full 5 stars, we’d love to hear your thoughts. Your input helps us continue to improve!
customer
Need to be more forthcoming with information
Response from LifeStationMay 15, 2025
Thank you for your feedback — we truly appreciate it. I’m sorry if we fell short in providing the level of detail you expected. We’re committed to being clear and transparent, and your input helps us improve. If there’s anything specific you feel we could have communicated better, we’d love the opportunity to make it right.
customer
Your rep was very pleasant and helpful. My problem was the phone connection, which was difficult to hear clearly.
Response from LifeStationMay 13, 2025
Thank you for your feedback! We're glad to hear our representative was pleasant and helpful, but we’re sorry about the trouble with the phone connection. We appreciate you letting us know and will look into it to ensure a better experience in the future.
Carol T.
The experience was easy, and the person that helped me was very helpful.
Response from LifeStationMay 3, 2025
Thank you for the kind words! We're so glad to hear the experience was easy and that our team member was helpful. If there's anything else you need, we're always here to help!
Elizabeth
I have not received it yet. But I was kind of confused I was given a price off 499 for 1 year. Then I heard 4 something a month? I just hung up not understanding. I can not Judge the product yet so I will see. You know dealing with old people is frustrating but just slow down and make sure we understand.
Response from LifeStationMay 3, 2025
Thank you for your honest feedback. We’re sorry to hear there was confusion around the pricing and that the call didn’t leave you with a clear understanding. We truly appreciate your patience, and we’ll be sure to take your suggestion to heart—slowing down and making sure everything is clear is so important, especially when explaining details over the phone. If there’s anything we can clarify or help with, please give us a call at 800.998.2400.
Debbie S.
The great help getting it set up
Response from LifeStationApr 28, 2025
Thank you for your 4-star review! We're glad to hear you found the setup process helpful. If there's anything we can do to make your experience even better, please don't hesitate to let us know.
Jan
I like how they were specific with the information.
Response from LifeStationApr 28, 2025
Thank you for your review! We’re glad you appreciated the clear and specific information. Your feedback means a lot to us, and we’re always looking for ways to make your experience even better!
Gerald
The representative was very knowledgeable about the system and very helpful.
Response from LifeStationApr 24, 2025
Thank you for your review! We’re glad to hear the representative was knowledgeable and helpful. If there’s anything we can do to make your experience a 5-star one, we’d love to hear your feedback!