LifeStationReviews of lifestation.com

IT WAS A NIGHTMARE, THE AUTOMATED ASSISTANCE DID NOT WORK. INSTEAD OF HELPING ME WITH THE TEST, IT SENT ME DIRECTLY TO RATING MY EXPERIENCE. I TRIED WAITING FOR A REPRESENTATIVE, BUT AFTER 15 MINUTES, I HUNG UP. HOWEVER I SIMPLY JUST PUSHED MY BUTTON, I WAS HELPED AFTER A COUPLE OF MINUTES. I HOPE I WILL NEVER NEED CALL THE #877-833-2020. THAT PHONE SYSTEM IS FOR THE BIRDS. FROM NOW ON I WILL JUST PUSH MY BUTTON, AND CUT OUT THE MIDDLE MAN WHEN I NEED TO TEST MY SYSTEM.

I called to have new unit sent ours wasn't working. They sent new unit failed again after 6 months. Very disturbing as my father needs the unit. Now I am paying $22.00 shipping to return a unit that doesn't work better than the last one. Their equipment is very old, outdated and may be why it doesn't work.

The fire fighters couldn't get the key box open and I couldn't either. If I hadn't shown up, they would have broken down our front door. Not good.

My mother is 90 and lives alone i realize she needs to test her button on a monthly basis . But she forgets for months at a time. I think you folks should have a way to check on her if she hasnt responded in some time. Is this possible.?

I ordered on a Monday and received the product via UPS on Friday night about 8pm. When I went to install it, I found out since you have to dial 9 to get an outside extension I would need a different modem. First I think when you are dealing with the elderly who live in communities this is a question that should be asked when ordering. I had no clue there were different devices. I was told since it was the weekend another device would go out on Monday. There is no express shipping available and now I have been worried sick for almost 2 weeks that something may happen to my mother. I called on Thursday 10/26/17 and was informed it won't be coming until next week! It takes 3 days to get the order ready and now it is coming via the USPS. I asked why not UPS and she said because it was a replacement order. It was not a replacement but the wrong device was sent to me. I am very unhappy that they cannot accomodate the needs of the elderly. I wish I would have picked a different provider now.

I did not realize I had to be close to the "sensor" if I described my problem. I had to walk a distance to talk to the "operator". Also, a battery is low and I get a loud alarm voice. . I cannot find the instruction booklet. I believe the message talks about the wrist alarm and its battery). BUT people have tried to find a way to exchange a battery and also to learn what kind of battery. I have no luck trying to get a phone number to call. Also what are the Terms & Conditions that you want me to accept???

The cost is too much for those on a fixed income

I have had to call LifeStation three times to learn if they have been using my new credit card. Because they have not made this change the company recently called to say we have not paid! As I type, I still do not now if they have adjusted my account and that we are paid up!