LifeStationReviews of lifestation.com

Response from LifeStationMay 15, 2025

Thank you for your feedback. We're truly sorry for the delay and the frustration this has caused. I completely understand how important it is to receive your medical alert system promptly. I did look into your order and confirmed that the processing time was impacted by the payment method used. However, I’m happy to share that your equipment is now on its way and should be arriving shortly. We genuinely value your safety and satisfaction, and appreciate your patience.

Response from LifeStationMay 9, 2025

We’re very sorry to hear about your experience, and we understand how upsetting this situation must be for you and your mother. This is not the level of service we strive to deliver. Thank you for bringing it to our attention. Please contact us directly at 800.998.2400 with your order information so we can review the issue and work toward a resolution as quickly as possible.

Response from LifeStationMay 9, 2025

Thank you for your feedback. Per our recent conversation, we appreciate the opportunity to address the issue and clarify next steps. We’ll continue to monitor the situation and follow up as needed, as promised. Please don’t hesitate to reach out if you need anything in the meantime. We’re here to help and are committed to your satisfaction.

Response from LifeStationMay 8, 2025

Thank you for sharing your feedback. We're truly sorry to hear about your frustration and understand how upsetting this situation must be—especially given your brother’s condition. We’d like to clarify that during your call on April 28, our team explained that the order was scheduled to process on May 7, and any changes or cancellations would need to be made by May 6. The order was processed based on the timeline agreed upon. We’d appreciate the opportunity to discuss this further and have attempted to reach you using the number on file. Please feel free to give us a call at 800.998.2400 at your convenience.

Response from LifeStationMay 5, 2025

We’re sorry to hear you feel that way. We take all feedback seriously and want to be transparent — after reviewing the call, we confirmed that all details were clearly explained during the ordering process. Our goal is always to provide honest and accurate information, and we regret that your experience left you feeling otherwise. We tried getting in contact with you, if there’s anything we can do to help clarify or make things right, please feel free to reach out to us directly at 800.998.2400.

Response from LifeStationApr 28, 2025

I understand your concern — the watch can feel a bit heavier compared to other options, and it's important that you feel comfortable and confident wearing it. We can definitely look into lighter alternatives or different styles that might better suit your needs. Feel free to contact our Customer Care team at 800.998.2400.

Response from LifeStationApr 25, 2025

We’re truly sorry for your loss and for the frustration you’ve experienced during such a difficult time. We understand how upsetting this situation must be. We’d like to get this resolved for you as quickly as possible, but we’re currently unable to reach you. When you're able, please give us a call at 800.998.2400, or send us a direct message with your best contact information.

Response from LifeStationApr 15, 2025

We’re truly sorry to hear about your recent experience. At LifeStation, we’re proud to have a diverse team that helps us support and protect customers who speak many different languages. That said, your concerns are important to us, and we’re using this feedback to improve communication and ensure every interaction is clear and comfortable. Thank you for your feedback.