LifeStationReviews of lifestation.com

Response from LifeStationOct 10, 2019

Thank you for your feedback Evelyn. We recently tried reaching out to discuss your situation but were unable to reach you. If you would like to discuss your concerns, please feel free to give our 24/7 customer service line a call at your earliest convenience. Thank You.

Response from LifeStationAug 8, 2019

We are sorry to hear about any problems that you may have had when requesting a refund for your unused months. We have attempted to contact you using the number that you have provided but it seems to be disconnected. If you would please give our customer service team a call at your earliest convenience, we should be able to help resolve this issue. The number is 800-998-2400 and we are available 24/7. Thank you

Response from LifeStationAug 9, 2019

We are sorry to hear that you have an issue with the material of our lanyard. We have tried reaching out to you to discuss your concerns further but were unable to reach you. Please call our 24/7 customer service line at 800-998-2400 at your earliest convenience if you would like to discuss this situation and hopefully come to a resolution together. Thank you.

Response from LifeStationFeb 21, 2019

Thank you for your feedback Coleen. I’m very sorry that you have had trouble with your account and we want to ensure that your mother is protected! Please let our customer service team help confirm the number and we’ll make sure we have the correct billing information. The best number to call anytime is 800-998-2400.

Response from LifeStationFeb 8, 2019

Thank you for taking the time to write a review Mickey. There is also a chance that something about the design of your home is preventing the audio from properly carrying, as it is highly unlikely that 3 units in a row would have malfunctioned for you. Regardless, if this did happen i can confidently say that it is an isolated incident that does not occur with any sort of frequency. That being said, i apologize for the difficulties in using our unit and i hope you have found a suitable replacement.

Response from LifeStationFeb 5, 2019

Thank you for taking the time to write a review Steven. It is unfortunate that you experienced difficulties when talking with our customer service team. I will look into your account to make sure that everything is up to date and that you have the correct devices at your home.

Response from LifeStationDec 18, 2018

Thank you for taking the time to write a review Beth, and first let me say i am sorry for your loss. The reason why the account was charged, regardless of whether or not it was in use, is because as long as the device is outside of the building we are required by law to monitor it. Because we are required to monitor it, a charge has to be included for the cost of service. You were refunded the $15 because at that point the device was now in our possession. At this moment in time there is nothing that we can do about this because of the requirement that we actively monitor all buttons in case an emergency occurs.

Response from LifeStationDec 5, 2018

Thank you for the review Frances. We have a full staff of customer service representatives available 24/7, so if you were unable to reach them i believe something may have gone wrong with the phone call. Perhaps there was a busy time and most of the lines were taken and you had to wait in the queue. While this is not common, it can happen and if so we apologize for the inconvenience. Charging you until the device is returned is common policy across the industry because of the overall cost of the device itself. We have to make sure that we get the device back before we turn off the payments because otherwise we will be unable to get new devices for other customers. If you could please tell us what parts of our service you were unhappy with it would be greatly appreciated. We can only change and adapt when we get feedback from our users but at the moment i can not infer from your review which specific aspect you thought was lacking.