LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
Showing 152 reviews with 1 star · Clear filters
lynn G.
Did not receive it
Response from LifeStationJul 3, 2025
Thank you for your feedback. According to USPS tracking, your package was delivered on July 1st. We're happy to see that your equipment was successfully setup and tested. If you need further assistance, please don’t hesitate to reach out. We're here to help and want to ensure you’re fully satisfied with your experience.
Linda Y.
It was easy too get one don't cost so much now I'm waiting for mine to come hopefully I will be completely happy with it all the other I called about was all a lot more money thanks Linda Young
Response from LifeStationJun 16, 2025
Thank you for your feedback! We’re glad to hear the ordering process was easy and that you found our pricing reasonable. We’re sorry to see the low rating and hope your device arrives soon and meets your expectations. If you have any concerns or need support along the way, please don’t hesitate to reach out — we’re here to help and want to ensure you’re completely satisfied.
customer
Original purchase a couple of weeks ago, all appeared to go well, but no delivery. Called to see why the delay, rep checked, said never sent due to credit card decline. If declined (which was surprising to me) should have been brought up at time of transaction, but was not, assumed transaction was successful. I was never advised that it was not, never told no shipment. Had I not called, still wouldn’t have known.
Response from LifeStationJun 3, 2025
Thank you for sharing your experience, and we’re very sorry for the frustration and confusion this caused. We understand how important timely and clear communication is—especially when it comes to something as important as your order. We’re actively reviewing our process to further improve the experience for our customers. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out. Your feedback is important, and we truly appreciate the opportunity to improve.
Robert S.
To start with the phone number on the website didn’t work, and finally got through with a different number and ordered the device. After two days the device hasn’t shipped and there telling me 7-10 days? This is a medical device I need now. Not a good start
Response from LifeStationMay 31, 2025
Thank you for sharing your experience, and I'm truly sorry for the inconvenience you've faced. I understand how frustrating and concerning this must be—especially when it involves a medical device you need promptly. I did reach out and left a voicemail, as I’d like the opportunity to speak with you. We take this seriously and are working to improve the process. Your feedback is appreciated, and I hope to connect with you soon to resolve this.
customer
I feel that the agent only felt like making a sale. That person was not listening to me when I wanted to cancel my order
Response from LifeStationMay 31, 2025
Thank you for your feedback, and I'm truly sorry to hear about your experience. I understand how frustrating it must have felt not to be heard, especially when trying to cancel your order. I appreciate the opportunity to speak with you and address your concerns directly. We value your experience and will use your feedback to ensure we’re truly listening and supporting our customers every step of the way.
Gail Chamberlain C.
I am having second thoughts...when I asked about it on the phone, first I was told $50 per month; I said No I don't want to pay that so never mind,, then it was immediately changed to $35 or $30, I don't know which. I just went ahead with it but you must know that others are $19 per month if any......and they include Fall Notice...so I need to cancel this and go on with my life.I have been waiting to get a new one and was satisfied with yours since I had it before for several years....never needed to use it though!
Response from LifeStationMay 28, 2025
Thank you again for your feedback and taking the time to speak with me. I understand your concerns and truly appreciate your honesty in sharing them. As we discussed, the service you ordered includes features and coverage that go beyond what’s typically offered at the $19 price point you mentioned. I’m glad we had the chance to review the differences and clarify everything together. I appreciate your decision to continue with the service and, as always, we’re here if you have any other questions or need further support. Thank you for being a valued customer.
customer
I canceled but they took my money out for a whole year !!!
Response from LifeStationMay 28, 2025
Thank you for bringing this to our attention. We're so sorry to hear about the charge after you canceled. We appreciate you taking the time to speak with us regarding your issue as we are making the necessary adjustments on our end. Please do not hesitate to reach out with additional questions or concerns.
JOEL S.
My payment was processed and 6 days later the device has not shipped. Customer service was no help. I was told that it would be 24-48 hours before a member of management would contact me.
Response from LifeStationMay 23, 2025
Thank you for bringing this to our attention. We truly apologize for the delay and for the frustration caused by the lack of timely updates. We’re glad we were able to connect with you and provide more clarity. Your equipment is now on its way and should be arriving today. We’ve also escalated the matter with the delivery carrier to address the lack of shipping updates and help prevent this from happening again.