LifeStationReviews of lifestation.com

Trouble with battery charging but believe it fixed now with your technician's help.

My first review... Rather than listening to me say. "I am having trouble acquiring a signal and drove all over Portland with the device until the battery was low, the customer service person heard, "I am having a battery issue," since she heard the word BATTERY. I reiterated that it was a signal issue and she went off and found that T-mobile was having an issue. This is one of several poor experiences with your device and support and I will be looking elsewhere for another alert system. Update: Lifestation reached out to me to rectify their customer service issues and I have high praise for the person I spoke with… she was truly an ambassador of customer service. Not only did they apologize for my experience, they credited my account and offered me a discount on a new device that sounds as if it will better meet my needs. I am awaiting the new device and was pleased with their response to my discontent. I am pleasantly surprised by their response and will take my issues higher up should I ever have difficulty with their service again, since they appear to be committed to making their customers happy.