LifeStationReviews of lifestation.com

We are lucky to have no medical issues at home so we have not hit the button to get help via LifeStation. We do test the equipment each month to insure availability of service, proper operation and battery condition.

I only had one occasion to use it. I had a bad fall, and pressed the button, and the emergency people arrived within 15 minutes. I now feel secure with the device, and am glad I have it.

I truly appreciate the fact that my mother has Life Station being she lives by herself. I would have given 5 stars but wanted to let you know about an incident and my concerns. I could "not" reach my mother one day when calling. Fearing the worst, I called customer service line I found on line. I wanted them to call out to her like they do when there's a monthly test. That was not possible. I felt helpless and left where I was to drive over. The outcome was good, I was just very disappointed something so simple could not be done. Otherwise, I'm very thankful for you. Thank you for the chance to take this review.

Mixed bag of results. The product worked well, when it worked, and did help my father out a few times when he fell. Primary concern was when we upgraded his unit to one that would activate automatically when he fell. The new pendant arrived in the mail, no notice to me, no instructions included. Dad replaced his previous non-fall sensing pendant with the new pendant. A few weeks later he fell - and the sensor failed to trigger an alarm. Further, the pendant button did not work either. Turns out the new pendant needed to be synced with the base unit - but the box it was received in contained no such instructions and the person I spoke to on the phone when ordering it also made no such indication. Simple fix to what could have been a life threatening issue. Update 5/1/17 - Lifestation just posted the response below saying they were glad we were able to talk and looking forward to continued monitoring. They did call me and I told them I did not have time to speak to them at that moment (I was driving). We DID NOT discuss what happened, they did not address my concern and they never tried to call back or left another message. My father is deceased as I write this, so No, I do not look forward to continued monitoring. Clearly they are trying to close the loop on this for the Internet hoping that I never looked back and read their response. Disappointing. No idea if the issue was ever addressed. I have reduced rating to 2-stars because of this dishonest response. Update 5/3/17 - Just spoke with LifeStation again. Clearly they are a company that takes feedback seriously and tries to follow up on issues, which I appreciate. They explained that normally all new devices are shipped with activation instructions (despite my experience) and that once a new device is shipped they allow customers some time to activate the device on their own and will then call if the device is not activated. We compared our records (they keep excellent records) and confirmed that the time between my request for the new pendant and my father's undetected fall was 8 days, including shipping time. As I called after the fall to activate the device they had not yet had the opportunity to follow up with my father and ask if he was having any issue activating it. This seems a reasonable response. They also assured me that they would follow up with their warehouse to make sure new pendants are being shipped with activation instructions. I have recommended them to others since my father passed away and will continue to do so. Thanks for the follow up.

My father had a wristband which somehow came off his wrist and got lost. I had to pay to order another one. He insists he didn't take it off, and I know for a fact that ne never took it off so I do believe him when he says it "somehow came off." Follow-up: LifeStation contacted me regarding this issue and offered a resolution. I'm very satisfied with their prompt response! Thank you LifeStation.

Quick response time. Very easy to set up equipment. Monthly testing gives peace of mind that everything is working.

I have not had an emergency as yet but I've tested it a few times and got a quick response.

I can only give 4 stars because we never experienced an emergency to be able to comment on that response. However, everything else about the product and company were 5 star. From set up, cost, and handling mistaken falls (tossing the pendent on a bed) we were very pleased. The only issue our parents had was the pendent cord stayed wet for a long time after a shower, so we switched it to a chain.