LifeStationReviews of lifestation.com

Response from LifeStationMar 5, 2025

Thank you for your feedback. We’re sorry to hear about the activation issues you experienced and appreciate you reaching out to our customer service team for assistance. While the LifeStation watch battery can last up to five days, we do recommend daily charging to ensure it remains fully powered and ready to use in case of an emergency. Your safety is our top priority, and we appreciate your input as we continue to improve our products and communication. If you need any further assistance, please don’t hesitate to reach out.

Response from LifeStationFeb 20, 2025

Thank you for sharing your experience with us. We're glad you liked the process overall, but we’re sorry for any confusion regarding the follow-up and phone number. After reviewing your interaction, we can confirm that our agent provided the correct contact information during the call. However, we understand how frustrating this situation must have been, and we’d love the opportunity to clarify and assist you further. Feel free to give us a call at 800.998.2400.

Response from LifeStationFeb 12, 2025

We apologize for the confusion and frustration you experienced. We strive to provide timely communication, and we’re sorry that wasn’t the case here. Your feedback is valuable, and we’ll work to improve our processes.

Response from LifeStationFeb 4, 2025

Thank you for your feedback. We apologize for the confusion and stress caused. We're glad we were able to connect and resolve the issue. If you have any further concerns, feel free to reach out!

Response from LifeStationDec 9, 2024

Thank you for your feedback! We're glad the phone experience went well. Your equipment is on its way—let us know if you need anything in the meantime!

Response from LifeStationOct 16, 2024

Thank you for taking the time to share your feedback. We're sorry to hear that the review process felt forced, as we always aim to make things as smooth and optional as possible for our customers. Your input is valuable to us, and we appreciate your honesty.

Response from LifeStationOct 11, 2024

Thank you for sharing your feedback with us. I apologize if there was any confusion regarding the pricing of your package. Our intention in confirming what you had been told by the previous agent was to ensure consistency and transparency. We aim to offer the best rates possible, and I'm glad you were able to take advantage of the discounted rate through Aetna.

Response from LifeStationOct 3, 2024

Thank you for sharing your experience with us, and we appreciate your honesty. We’re glad to hear that your initial call went smoothly, but we sincerely apologize for the frustration you encountered during the follow-up process. We’re also reviewing the experience you had with confirming pricing to ensure that all communications are transparent and straightforward. We’re committed to improving, and we're glad to hear you're optimistic about the monitoring service. Please allow us to earn those additional stars.