LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent
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Showing 52 reviews with 2 stars · Clear filters
Vivian L B.
Your customer service was terrible. I talk to 4 people before I was able to get my alert. And then I had to talk of a manager or a supervisor.
Response from LifeStationFeb 29, 2024
Vivian, thank you for bringing this matter to our attention. We're genuinely sorry to hear about your experience and the inconvenience it has caused you. We're glad we were able to speak with you regarding your questions and resolve your concerns.
Gayle A.
I have not received it yet!
Response from LifeStationFeb 15, 2024
Ms. Arnold, We sincerely appreciate your review of our service. Furthermore, we're grateful for your time in confirming receipt of your device during our conversation. If you have any additional questions or concerns, please don't hesitate to reach out to us at any time.
Larry M.
This item would be better had I bought it from Amazon. The cost from Kaiser was $39 and the cost from Amazon is $35 both fees are monthly. With the Amazon plan it was the same coverage as Kaiser and I will see if I can cancel the Kaiser account and sign on to the Amazon account. The savings would round out to be two/2 monthly payments. I need to remember to look on Amazon before buying my medical supplies. I will be 68 yrs. in four/4 months and need to save $$ wherever I can.
Jacqueline G.
The wristband doesn’t hold the charge very long.
marilou
Since I have tried four different alerts, I get confused as to which was which. I think yours was the watch that didn't even hold a charge for the length of one day! And I was not willing to have to re-charge it in the middle of the day, to keep it running until my bedtime.
Laurie B.
Unfortunately had to return because my mother could not disengage pendant to put on the charger. The release button is tiny and flush with the surface, making it difficult to push, even for myself
Penney Noyes D.
The only problem is this system seemed to take a little longer for them to answer the few times that my husband hit button by accident. Thankful never needed it for real. Sad also they can send it to You free delivery for you to receive it but from my home after my husband passed I was charged 12.00 to return by post office. You would think after paying for several years as a courtesy they would have free return.
Randy Plaugher (on behalf of Marilyn G.
The two times my mother-in-law Marilyn had fallen in our home this last year, neither time did the "fall detection" send a signal that resulted in your company responding to her. Fortunately, I was there both times to lift her off the floor. In that same time frame, there has been about three "false" responses to her from your company where she did not have a fall. At those times, she believes she had not accidently hit or knocked against the necklace device that would "set it off". She still wears the device so that she has a button to press if she needs help when my wife and I are not present, but she has no confidence in the "fall detection" feature of the device.