LifeStationReviews of lifestation.com

Response from LifeStationAug 29, 2025

Thank you for your feedback. We’re sorry to hear about your experience. We’re unable to locate an account with the information provided. For privacy and security, please contact our Customer Service team directly at 1-800-998-2400 so we can review your situation and provide assistance.

Response from LifeStationAug 27, 2025

We’re very sorry to hear about your recent experience and appreciate you taking the time to share your concerns. At LifeStation, protecting sensitive customer information is one of our top priorities, and we take feedback like this seriously. To verify whether insurance may cover our service, we use a secure portal that allows us to validate eligibility using only basic customer information. After reviewing this call, we confirmed that no personal or insurance details were provided to our team during your conversation. We regret that this caused frustration and confusion, and we are reinforcing with our team the importance of clear communication throughout the process. Your trust means a great deal to us, and we want every interaction to reflect the transparency and professionalism our customers deserve.

Response from LifeStationAug 13, 2025

We sincerely apologize for the frustration and inconvenience you experienced with your recent order. After investigating, we identified and resolved the issue that led to the delay in processing your purchase. We also reviewed the discrepancy in the quoted amount to ensure your account reflects the correct pricing you were originally provided. We truly value your trust—especially in choosing this system for your mother—and appreciate your patience as we worked to make things right.

Response from LifeStationAug 5, 2025

Thank you for taking the time to share your experience. We’re sorry to hear about the confusion regarding the pricing and phone line compatibility. Our goal is always to provide clear information upfront, and we regret that this wasn’t your experience. Thank you for discussing your issue with us, your feedback is valuable and helps us improve.

Response from LifeStationJul 26, 2025

We are truly sorry to hear about the difficulties you’ve encountered with the delivery of your device. Your frustration is completely understandable, and your concerns about transparency, communication, and documentation are valid. This is not the experience we strive to deliver at LifeStation, and we sincerely apologize for the stress and inconvenience caused. We would very much appreciate the opportunity to speak with you directly so we can better understand what happened, address your concerns, and make things right. Please reach out to our Customer Support team at your earliest convenience.

Response from LifeStationJul 17, 2025

Thank you for your message. we understand your frustration, and we truly apologize for any inconvenience. Tracking shows the equipment is due to be delivered today. Please note that each device goes through a thorough inspection and testing process before it's shipped to ensure it’s fully functional in the event of an emergency. That said, if you do not receive the necklace by the end of today, please let us know immediately so we can look into this further

Response from LifeStationJul 10, 2025

Thank you for your feedback. We're sorry to hear about the frustration you experienced. Thank you for the opportunity to speak with you and we're glad you’ve decided to continue with the service. If you have any further questions about your account we're always here to help. Your satisfaction is important to us.

Response from LifeStationJul 3, 2025

We understand how important it is to receive your order promptly. According to the USPS tracking information, your package is on schedule and is expected to be delivered today. If you don’t see it by the end of the day, feel free to contact us directly and we’ll be happy to assist further. We appreciate your patience!