LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation Reviews | Read Customer Reviews of lifestation.com

LifeStation reviews

Showing 274 reviews with 4 stars · Clear filters

M L.
May 9, 2018
Had this service for my mother for 2+ years
Had this service for my mother for 2+ years, very reliable and helpful, and she used it multiple times! Felt it was worth the cost. However, they were not quite as helpful when I wanted to cancel the service (my mom went to an assisted living facility.) They could have made the process easier. Also, I thought I should have received a partial refund since payment was made quarterly. I sent back the equipment and never heard anything from them again!
Response from LifeStationMay 30, 2018
Thank you for taking the time to write a review M. If you still have concerns about your payment, please feel free to call our 24/7 customer service line at 800.998.2400 where you can discuss this in more detail.
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Barb R.
May 9, 2018
Good service but would be nice if it…
Good service but would be nice if it were more mobile and able to work off satellite
Response from LifeStationMay 29, 2018
Thank you for the review Barb. We do have a mobile system available, and it uses a combination of Wifi and Satellite tracking in order to make sure we are aware of your location when an emergency occurs. Feel free to call our 24/7 customer service line at 800.998.2400 if you have more questions.
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Ronald N.
May 9, 2018
The service seems to be very good but…
The service seems to be very good but the GPS locator leaves a little to be desired. I did a test from my Indy home and they used GPS to locate me. Unfortunately, the locator had me two houses away.
Response from LifeStationMay 29, 2018
Thank you for taking the time to write a review Ronald. I would recommend calling our 24/7 customer service line at 800.998.2400 to make sure that your GPS system is working properly.
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A.G T.
May 9, 2018
LifeStation
The price is great and the operators are friendly and attentive.
Response from LifeStationMay 29, 2018
Thank you for taking the time to write a review Todd!
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Frank Mc C.
May 9, 2018
My mother who had the life station is…
My mother who had the life station is in an assisted living facility and had trouble getting tech call them first to check on her when she presses button instead of myself who lives away from her.
Response from LifeStationMay 24, 2018
Frank, thank you for taking the time to write a review. If you have concerns about the order in which our monitoring specialists contact people feel free to contact our 24/7 customer service line at 800.998.2400.
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Nicholas L.
Apr 17, 2018
very fast response time,set alarm…
very fast response time,set alarm accidently a few times,call back within seconds,to make sure I was ok !!
Response from LifeStationApr 18, 2018
Thanks for the review, Nicholas!
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Cheryl K.
Jan 4, 2018
Very Satisfied
Luckily, my mom has not fallen or had any trouble. It does 'go off' if she bumps her necklace but she gets a call and can tell them she is okay. It gives me (daughter) peace of mind for her to have it, although she does not wear it at night which is upsetting to the family. She is very stubborn!!
Response from LifeStationJan 4, 2018
Cheryl, thank you for taking the time to write a review. We’re so glad you enjoy having the LifeStation service and find our response to be quick. While your mother should wear her Help Button at all times, you may be interested in getting her a Wall Button which could be placed in her bedroom in case of an emergency when she is not wearing her button. For more information call us 24/7 at 800.998.2400.
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Linda C.
Jan 3, 2018
Slow Answer Times
All my monthly checkins have worked really well. Just the amount of time it takes for LifeStation to answer a call is of concern to me, though. It has taken up to 3 minutes for someone to answer and in the event of a heart attack, those are precious minutes that could be the difference between life and death
Response from LifeStationJan 10, 2018
Thank you, Linda for your feedback. We recently tried to reach out to you to discuss your console functionality. Feel free to contact our 24/7 customer service line at 800.998.2400. -Jan
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