Windy F.
Sometimes the "test" time has been more …
Sometimes the "test" time has been more than a minute, but always very nice staff. One time my mom didn't answer after the alert had been triggered, it was later discovered to be a false alarm, after I was contacted. After some discussion, it was agreed to cancel the EMS. I did appreciate the response from that situation.
Response from LifeStationJan 8, 2018
We appreciate your feedback, Windy. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400. -Sasha



