Margaret & Calvin (Clark) H.
I have 2 units, necessary equipment
I have 2 units, one for myself and one for my husband, which has been for a lesser time. My husband broke his leg and is confined to a wheelchair for now. I asked to suspend his service until he could get around. I was told NO. I would need to cancel then resubscribe. With further conversation I was told no again since he hadn’t had it for 12 months. I asked to suspend mine instead, since I had had it for over 12 months. No again. I find this very inconvenient so I elected to continue paying for both an rotate wearing both myself. Why make it difficult and expensive on seniors??
Response from LifeStationFeb 15, 2019
Thank you for taking the time to write a review Margaret. The reason why we are unable to suspend service is because a device that is outside of the building must be monitored by our monitoring specialists. For this reason turning off the service is not possible. That being said it sounds like you did not have the easiest experience while on the phone with us so i will look into this procedure to see if we can make it easier in the future.