LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
lifestation.com
Website
lifestation.com
Category
Hospital & Emergency
Location
Union, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Update: I was surprised that they reached out to discuss the issue and long hold time and was advised that was very out of the ordinary. I felt they heard what I said, offered some options for our needs and were very responsive. Great customer service thank you.
Original: It’s impossible to get through the time i knew my mother had accidentally set it off so EMS came out because i sat on hold the entire time o was driving to her house. She cannot hear well accidentally set it off and has no idea what to do. It isn’t very user friendly for hard of hearing individuals
Response from LifeStationMay 16, 2019
Thank you, Danielle for your feedback.
We’re glad we were able to speak with you in regards to your mother's account.
As discussed the account has been updated to accommodate your mother's situation.
Remember you can always contact our 24/7 customer service line at 800.998.2400 with any questions or concerns.
We‘re glad to have you a part of our LifeStation family.
NS
NAIMAH S.
Someone is always responding no matter…good care
Someone is always responding no matter what time of day or night
Which makes me feel a little secure
Thanks
Response from LifeStationMay 15, 2019
Thank you for taking the time to write a review Naimah!
We are glad that having the LifeStation System has helped you gain some peace of mind.
LO
Loris
COURTEOUSmade me feel as if I can…
Courteous/made me feel as if I can depend on your service if and when needed.Willing to listen.Made me feel comfortable with my choice
Response from LifeStationMay 15, 2019
Thanks Loris!
KK
Kathleen K.
We have only had a couple episodes
We have only had a couple episodes . The call came to me right away. I was able to check on my Mom and found her to be okay. She fell but wasn't injured
Response from LifeStationMay 15, 2019
Thanks for the review Kathleen!
SD
Sarah D.
...Security...
There is nothing like the security of knowing in an emergency I can get help quickly. My children live near me, but are busy with their own families. They are not always available to me.
Response from LifeStationMay 14, 2019
Thank you for taking the time to write a review Sarah!
We are glad that having the LifeStation system helps provide peace of mind for you and your family.
PL
Pat L.
I have been very happy with Life…
I have been very happy with Life Station and the peace of mind that they give through the pendant that I wear daily. My only question is that we were understanding that Life Station can detect falls and would call to check status. I fell last week but got no status check. Please correct me about status checks.
After speaking with your representative I was very happy with the explanation and am happy to amend my first review.
Response from LifeStationMay 15, 2019
Thank you, Patricia for your feedback.
We're glad we were able to speak with you.
As discussed, your service will be upgraded to include the Fall Detection service.
We're glad to have you a part of our LifeStation family.
ML
Mrs Laura N.
Always available
Always available. Quick paramedic response when I've fallen. Immediately call when fall detected. Very courteous.
Response from LifeStationMay 14, 2019
Thank you for your review Laura!
JH
Jean H.
Plastic can be good for you!
I did not want to have this "thing" hanging around my neck, but my daughter insisted it was necessary for my safety. As my doctor said to me when I said I don't need it: "She loves you! Go ahead with this system." Although I asked for sapphires or amethysts or real pearls, in my opinion, the pendant is pure plastic!
I have felt so guilty when accidentally dropping or bumping the pendant, but the responding LifeStation personnel have always been very supportive when that happens. I always appreciate their quick response and sense of humor at my natural behavior to see the humor in life's situations..
Fast forward several months, I felt I was suffering from my allergy to garlic. I feared someone slipped it into my breakfast when dining out with a friend. I was suffering all the terrible effects from my allergy to garlic in every form of it, including the odor. Finally, when the pain, the vomiting and retching would not subside, I realized it might be something else.
Not feeling in any condition to drive, I pressed the button for LifeStation. A pleasant and helpful female voice listened to my story and immediately responded with comforting words and action by calling the Rescue Squad.
Within a short period of time, three female EMT's appeared and took very special care of me as they transported me to the ER at my local hospital. The result was that it was appendicitis, and I was quickly moved to the operating room for an appendectomy.
I am still allergic to my poison, garlic, but now it is "appendixless." At a time when I was very vulnerable and definitely not looking forward to being a hospital patient, LifeStation came to my rescue. So, plastic, instead of a colorful gem, is always hanging around my neck for safety and comfort.
Response from LifeStationApr 30, 2019
Thank you for taking the time to write a review Jean!
There are many customers of ours who have felt that they did not need the device, but only got it as a way to keep their families minds at ease. As much as nobody wants to have to use the device, i am glad that in your situation you were able to rely on us to get you the help that you need.
Our monitoring specialists are exceptionally trained, and whether a button press is an accident or an emergency, they are properly prepared to handle any and all situations.
I am glad that having our device was able to provide your family with peace and mind, and i hope it will continue to do so in the future!