LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
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Showing 274 reviews with 4 stars · Clear filters
Beverly Podraza C.
Undecided. Being a first experience for me, Maria, was very friendly, patient and extremely helpful. Maria even found my device was offered by my insurance Co. Which helped me to decide on your system.
Response from LifeStationOct 30, 2025
We’re so happy to hear Maria provided excellent service! Your 4-star review is greatly appreciated and motivates us to improve. If there's anything we can do to make it a 5-star one, please let us know!
customer
MAYBE A BETTER PRICE BUT EASY TO UNDERSTAND THE REP
Response from LifeStationOct 23, 2025
We appreciate your kind words and your 4-star rating! We're committed to providing the best service possible, and your feedback helps us improve.
Alisa K.
Frankie explained all of the things that were needed to understand how the system works.He showed me the pros and cons of 2 other companies.
Response from LifeStationOct 6, 2025
Thank you for taking the time to share your experience! We’re glad to hear that Frankie provided a clear and thorough explanation of how the system works and helped you compare your options. We appreciate your feedback and are always here if you have any additional questions or need further support.
Mary
After purchasing the system through the agent on the phone, I did not receive a receipt or invoice showing payment. I also learned that the service start date was the date of purchase not the date of install. As I am in Hawaii the shipping was nearly 3 weeks and so the free month was not useful. My original review was two stars, however I got a response from customer support within a day and they were very concerned about my apprehension about the purchase and the shipping time to Hawaii. They refunded a month to compensate and emailed a complete invoice to me. I hope they review their invoicing and billing start date policy for future purchasers. I also think that they should encourage their phone sales team to not be so aggressive about closing the deal on the phone.
Response from LifeStationOct 3, 2025
Thank you again for taking the time to share your experience. We’re sorry for the confusion and delay, especially with shipping. As discussed, we’ve processed a refund for the time you’ll be without the device and sent your invoice as requested. Your feedback is helping us improve, and we’re committed to making sure your service experience is smooth and reassuring from here on out. If you need anything, customer service is just a call away. Thank you for giving us the opportunity to make things right.
Janyce H.
The operators were very helpful and nice. They explained everything well.
Response from LifeStationOct 3, 2025
Thanks so much for sharing your experience. Friendly, helpful service is what we’re all about—glad we hit the mark!
customer
The representative Frankie made the experience very comfortable and easy to speak to. He’s very kind and respectful thank you for his service. We really appreciate it.
Response from LifeStationSep 24, 2025
We’re so glad to hear that Frankie made your experience comfortable, easy, and respectful. We truly appreciate your kind words and will be sure to share your feedback with him. If there’s anything more we can do to make your experience a 5-star one, we’d love to hear your suggestions.
customer
Was easy and pleasant. Agent very knowledgeable
Response from LifeStationSep 17, 2025
Thank you for your review! We’re so glad to hear your experience was easy and pleasant, and that our agent’s knowledge stood out. Your feedback is truly appreciated, and we look forward to providing you with a 5-star experience next time!
customerPhyllis A.
Tomas was very helpful!
Response from LifeStationSep 8, 2025
We’re so glad to hear that Tomas was helpful during your experience. We’ll be sure to share your kind words with him. We’re always striving to provide 5-star service, so if there’s anything we can do to make your experience even better, please let us know!"