LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
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Showing 106 reviews with 3 stars · Clear filters
new C.
It was frustrating as the first 5 times I tried to process it didn’t go through. What I learned was although the user email is not indicated as required by * -it actually is.
Response from LifeStationJul 12, 2025
Thank you for your feedback, and we’re sorry to hear about the frustration you experienced. We appreciate you pointing out the issue with the email field not being clearly marked — that’s valuable insight we’ll use to improve the process.
customer
I don't think I should have been told that I have until Friday and on Thursday the 22nd it was in the bank and set up to be deducted from my account at 2 am so I didn't have a chance to let them know that I was not going to try the device. After I talked with someone I said I could not go with a company that I cannot trust. After this extremely upsetting incident they were able to help me obtain the device that I am wishing that will be the best device for me. I appreciate that they were willing to help me obtain the device that will be free for a month but I will have to pay $30 for the device per month. That's what I think is not only good customer service but a company that is that is worth trying. I'm hoping that everything is going to be a lot better than how it started out. I'm a manager so I know how to watch out for bad customer service and toxic companies. Thank you for helping me get the device that I really need. Hope you're having a good day.
Response from LifeStationMay 28, 2025
Thank you for sharing your experience so openly. We truly apologize for the confusion and frustration you encountered early on—that’s not the kind of experience we want anyone to have. We appreciate your patience and are glad we were able to work with you to find a solution that meets your needs. Your understanding and willingness to give us another chance mean a lot, and we’re committed to ensuring things go smoothly moving forward. If there’s ever anything more we can do, please don’t hesitate to reach out. Wishing you all the best with your new device and peace of mind ahead.
Catherine
Everything seemed wonderful but the first night I had it in bed next to my head and I was agitated. My body was hot and I couldn’t sleep all night probably 5G on the steroids otherwise it was great. Catherine
Response from LifeStationMay 21, 2025
Thank you for taking the time to share your experience. As we discussed, we appreciate the opportunity to address your concerns directly and are committed to ensuring your comfort with the device. Please don’t hesitate to reach out if there’s anything else we can do to support you.
Marilyn
Watch is large and cumbersome. Easy to read , charges well overnight. Letter says not to return . Do not believe you have people to call and does not tell me how if I can press button and who does this contact? Is it a 911 system?
Response from LifeStationMay 19, 2025
Thank you for your honest feedback. We understand that the watch may feel large for some, but we’re glad to hear it’s easy to read and charges well overnight. Regarding your concerns about emergency response—yes, when you press the help button, you’re connected to our 24/7 LifeStation monitoring center. Our trained care specialists will speak with you through the device and can dispatch emergency services, or notify your emergency contacts depending on the situation and your preference. We also attempted to reached out to help address your questions, and we’re here anytime to provide additional support or clarification.
SUNDARAM R.
a little more instruction as to the details
Response from LifeStationMay 9, 2025
Thank you for your feedback. We appreciate your honesty and understand how important clear communication and value are. We’ll use this as an opportunity to improve how we explain our services. If you have any questions or would like to discuss your concerns further, please don’t hesitate to give us a call at 800.998.2400. We’re here to help.
Martha
I liked the client to business person.
Response from LifeStationMay 3, 2025
Thank you for your review! We're glad to hear you appreciated the connection between client and business. If there's anything more we can do to improve your experience or earn a higher rating, we'd love to hear your feedback.
customers
It was easy to order & the associate was nice & polite. However, he said I would receive the device within 7 to 10 days. I chose to have payment deducted from my checking account instead of a debit or credit card to avoid having to update when they expire or are compromised. When I called to see why I hadn’t received it, I was told you have wait 7-10 to ship because I paid my checking account. This should have been explained to me when I originally called. I still have not received the devise & if I didn’t need it, I wouldn’t have ordered it.
Response from LifeStationMay 1, 2025
Thank you for taking the time to share your experience. We’re glad to hear that ordering was easy and that our associate was polite, but we’re truly sorry for the frustration caused by the delay and the lack of clear communication regarding payment processing times. You're absolutely right—this information should have been clearly explained during your initial call, and we apologize for the oversight. Your feedback is extremely valuable and will be shared with our team to ensure better transparency moving forward.
customer
When calling I was transferred to 3 different debts before getting the right one to take care of my request
Response from LifeStationApr 21, 2025
Thank you for your feedback. I'm sorry to hear that you were transferred multiple times before reaching the right department — that’s not the experience we aim to provide. We truly appreciate you bringing this to our attention and are working to improve our process to make things smoother moving forward. We tried to get in contact with you to follow up directly and ensure your request has been fully resolved. Please feel free to reach out at your convenience