LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 152 reviews with 1 star · Clear filters
customer
Very poor. Called in for the test to turn machine on and it has not come back on since talking with customer service. Tried to call and no one was around. I will call again after holiday.
Response from LifeStationDec 2, 2025
Thank you for giving us the opportunity to walk through the troubleshooting steps with you. Your replacement device is now on the way and will be delivered to you at the earliest possible time.
E Q.
very awkward to wear! expensive
Response from LifeStationNov 24, 2025
Thank you for sharing your feedback. We’re very sorry to hear that the item felt awkward to wear and did not meet your expectations. Your comfort and satisfaction are important to us, and we’d appreciate the chance to make this right. Feel free to give us a callback at 800.998.2400.
Janina S.
Much to expensive! Can’t afford on my income! Must cancel and take my chances!
Response from LifeStationNov 18, 2025
We're very sorry to hear this. We understand that cost can be a concern, and we never want price to stand in the way of your safety. We tried reaching you by phone to discuss this further but were unable to connect. Please give us a call back at your earliest convenience. Thank you
Shirley W.
My mother passed on July 16th of this year. We returned the equipment as instructed and it was received by July 29th. They billed my mother's checking account for the August payment. Multiple calls have been made for the return of the funds and was told multiple time it was being refunded however it is now 3 months since we contacted Lifestation the first time concerning their error and they still have not returned the funds. I will never recommend this company to anyone because they obviously are not honest. Shirley Willard (daughter)
Response from LifeStationNov 15, 2025
We are truly sorry for your loss and deeply apologize for the inconvenience you’ve experienced. We understand how frustrating this situation has been, especially during such a difficult time. Per our recent conversation, a check has been issued to refund the payment. We appreciate your patience and understanding, and we’re committed to ensuring this matter is fully resolved.
SHERI A K.
The device failed me 2 times in the last 6 months. Pressed HELP button, no one answered the call. Have ordered a new system. DO NOT BUY; ITS A PIECE OF JUNK!
Response from LifeStationNov 4, 2025
Thank you for taking the time to speak with us and allowing us the opportunity to review your experience. We appreciate the chance to address your concerns directly and provide clarification. Our team values every opportunity to listen and learn from our customers, and our goal is always to ensure you feel confident and supported. We’re glad we could connect and wish you all the best moving forward.
Eileen T.
Three weeks of calling everyday , getting hung up on, to get a unit working. Unit couldn’t get connected so i gave up and returned it. Waited for a return envelope of course they sent it to the wrong email. What a disaster of a company. No one cares. Shop around first .
Response from LifeStationOct 21, 2025
We’re sorry for the trouble you experienced and sincerely appreciate your feedback, as we’re always striving to enhance our service and customer experience. We’re glad to know the new device was received, successfully tested, and that your mom is happy with it. Thank you for giving us the opportunity to address your concerns and restore your confidence in our service.
customer
I returned this watch, it was way to big and heavy, that was my main problem with it.
Response from LifeStationSep 8, 2025
Thank you for sharing your feedback. We’re sorry to hear the watch did not meet your expectations and that it felt too big and heavy. We completely understand how important comfort is when choosing a watch. While we’re unable to locate your account to follow up directly, we’d love the opportunity to make this right. Please reach out to our customer care team so we can assist you further.
Jon U.
I had to call them 3 times to get my order placed. If i were them, i would have called the customer back - guess that’s why I’m retired………. Supposedly on its way…….
Response from LifeStationAug 29, 2025
Apologies for the difficulty experienced while placing the order. That is not the level of service expected, and the feedback is greatly appreciated. The order has been confirmed as shipped and is currently scheduled for delivery by September 2, 2025. If the item does not arrive on the expected delivery date, please let us know immediately so this can be looked into further. The opportunity to connect directly would be greatly appreciated in order to better understand what occurred, address any concerns, and ensure the matter is made right.