LifeStationReviews of lifestation.com

Do not listen to customer Thank you for contacting me about my concerns, it is a very positive thing that you listen and will make my experience to continue to be positive about doing busy with your company. We have been a client of yours for a while, this is the first time I have been unhappy. Thanks again for your time and response to our concerns.

HORRIBLE HORRIBLE HORRIBLE, NEVER USE THIS COMPANY. MY MOTHER PAID FOR SERVICE FOR A YEAR BEFORE WE (WE, NOT THEY) REALIZED SHE WAS NOT BEING PROTECTED

I ordered this device for my husband on the advice of his doctor, but my huysband refused to wear it. He said he didn't need it. While he did fall occasionally he was always able to get up. I never set the device up or used it at all. It never came out of the box, yet I paid for it as though it was monitored for more than a year before my husband passed away from something totally unrelated to a fall. I have no idea how well the Life Station device worked because I paid for it to sit in the box until I returned it after my husband's passing.

Update: James from customer service was very helpful and was able to address our issue. Thank you Hello, I did not purchase a life station. You sent my mom a new one because the old one stoped charging itself. I am planing on canceling the service once I have time to find a new company because of my last call to you for support. With the new machine they sent a new bracelet. The bracelet is to large for my 78 year old mother and it's velcro unlike the watch style rubber one she had. She has paper thin skin and cannot where the necklace or anything abrasive. I asks if we could program the machine to use the original watch she had or get a more comfortable size appropriate watch for her. The gentleman I spoke to said there is nothing you can do to resolve this issue. Didn't offer any support or sympathy towards the issue. I have paid for this every month now for at least two years. Everything was fine until this lack of service. -Warren

It usually never works so I've given up wearing it. Customer service is nil.

We test the system monthly and during the last test the address was incorrectly given and was not correct on the computer. This was the first time this had happened BUT what if our test was a real emergency and the authorities were incorrectly dirrected. I spoke with a manager immediately after the episode and she was unable to tell me why the incorrect address AND phone number was given.

The system does work however I am very disappointed in the fact that the phone call to me that advises me of an issue shows up as an 877 or 800 number. There is no ID of the phone number so you do not know it is Life Allert calling. I do not answer 800 numbers because they are typically from a solicitor. I therefore did not know there was an issue with my mother in law until the following day when I picked up my messages. I feel this is a serious shortcoming of the system and will probably look at other manufacture systems.

Your salesman lied to me about the service