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LifeStation Reviews | Read Customer Reviews of lifestation.com

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Health & Medical
Hospital & Emergency
LifeStation

LifeStationReviews of lifestation.com

4.62,864 reviews
Hospital & Emergency
825 Rahway Avenue, Union, New Jersey

Call Directions Website

LifeStation4.6

Reviews2,864 About Contact

Overall score

4.6 out of 5

Excellent

Average of 2,864 reviews

Distribution

5★80%
4★10%
3★4%
2★2%
1★5%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 884-8888
lifestation.com
[email protected]
825 Rahway AvenueUnion, NJ 07083

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About LifeStation

LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.

LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifestation.com
Website: lifestation.com
Category: Hospital & Emergency
Location: Union, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeStation reviews

Showing 2,280 reviews with 5 stars · Clear filters

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Jane L.
Jun 7, 2024
Great customer service
They were pleasant and helpful
Response from LifeStationJun 11, 2024
Thank you for your review. We're thrilled to hear that you had a great experience with our customer service team. We appreciate your support.
Report
M.Miller
Jun 6, 2024
The information was easy to understand.
The information was easy to understand.
Response from LifeStationJun 11, 2024
Thank you for your feedback. Clear communication is very important to us, and we're glad we could meet your expectations. If you have any other questions or need further assistance, please don't hesitate to contact us. Thanks again!
Report
customer
Jun 6, 2024
Customer rep was knowledgeable and was…
Customer rep was knowledgeable and was able to get me a discount.
Response from LifeStationJun 11, 2024
Thank you for your positive feedback. We're delighted to hear that our customer representative was able to assist you and secure a discount for you. It's great to know you had a knowledgeable and helpful experience.
Report
KATHERINE E M.
Jun 6, 2024
I am very happy with all of your employees who were a great help in doing this transaction. I was confused by all the many emails I received and most of them didn't apply to my situation.
I am very happy with all of your employees who were very helpful in my completing this transaction. I was overwhelmed by all of the emails that I received and quite confused about them. When I called and talked with your employee (Jay), I learned they didn't apply to my situation, and I could erase them.
Response from LifeStationJun 11, 2024
Thank you for your wonderful review! We're thrilled to hear that our team, especially Jay, was able to assist you and clarify your concerns. We understand that receiving many emails can be overwhelming, and we're glad we could help simplify the process for you.
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Tammy
Jun 6, 2024
Disappointed in customer service/orders
The ordering process is easy and the sales dept answered every question I had. However, my first order was cancelled for no reason that can be told to me. I was not even notified of this. I called checking on its status. This is very disheartening as I and disabled, recently had a fall that has severely threatened my mobility in my own home. I now have to wait yet another week. My bank account had been charged, then you cancelled my order without a word. That is not acceptable, however, your product seems to be the best fit for me, plus my insurance gets me a discount or I would have ordered elsewhere this time. I will be watching my service closely.
Response from LifeStationJun 7, 2024
Thank you for taking the time to speak with me on the phone and for your 5-star review despite the challenges you faced with your order. I sincerely apologize for the inconvenience and frustration caused by the cancellation of your first order. We understand the importance of timely delivery, especially given your situation, and have taken steps to prevent this from happening again. Your satisfaction is our priority, and we appreciate your understanding.
Report
customer
Jun 6, 2024
Thomas was very helpful and polite
Thomas was very helpful and polite. Went by my old account info so that helped with the process of signing up. Thank you very much.
Response from LifeStationJun 19, 2024
Thank you for the great review! We're glad Thomas could help make the sign-up process smooth for you. If you need anything else, feel free to reach out!
Report
Terri B.
Jun 6, 2024
Sherry was very helpful
Sherry was very helpful, kind and informative regarding Lifestation considerations for my mother. Thank you for providing a very smooth, easy and professional transaction with LifeStation.
Response from LifeStationJun 18, 2024
Thank you for your wonderful review! We're delighted to hear that Sherry provided helpful and informative assistance regarding LifeStation for your mother. Please don't hesitate to reach out if you need any further assistance.
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j w L.
Jun 5, 2024
Sherry did a great job
Sherry did a great job
Response from LifeStationJun 18, 2024
We're thrilled to hear that Sherry did a great job. Your satisfaction means the world to us. Thank you for the 5 star review.
Report

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