LifeStationReviews of lifestation.com

No one cares at LifeStation! Don't believe everything you read. A week ago I order the GPS pendant for my mom because we had another bad experience with another provider. I asked when we would receive the pendant and was told Monday. Nothing on Monday or Tuesday. I asked to speak to a supervisor, to date NO ONE has called me. The person on the phone told me we had to wait 5 days for the check to clear. The check cleared and I provided a credit card so she could receive on Wednesday. As of today we STILL DO NOT have the pendant. The supervisor hasn't called me and no one in customer service can help me. Stay away from this company, they don't care!!!

I am to happy with this company at all and would strongly advise not using them. Their equipment requires almost a dedicated electrical source or it reverts to battery and then the battery wears out. Their customer service is not helpful at all. We continued to be charged even when they were aware that the equipment was not working for our elderly parents.

When I fell last week the life station did not respond. However,several times when I was sitting on the sofa watching tv the life station responded saying it sensed a fall. I do not feel that it is reliable. I would like to cancel my account with this company but have been unable to reach them. Being unreliable in the way it works is my reason for the one star rating.

I purchased this system for my mother several months ago because she was living alone. So far we haven't had to use the system yet, so cannot tell about their response times to emergencies. My mother moved out of her apartment and lives with my brother. Initially we weren't sure if we wanted to keep the system, so when I called to cancel, they even offered a discounted rate (that means they charge much more initially!!!!). She really doesn't want the system, so I called to cancel - 24/7 customer support supposedly. Got voice mail on several occasions and left THREE messages clearly stating what I wanted as well my contact information. NO CALLS RETURNED YET. Apparently they do have a cancellation department - an answering machine:( Is anyone from management, customer service, supervisor reading this? Hello? hello? hello?

When I needed their services, I was subjected to an unacceptable delay in receiving the medical care that I needed. I was forced to wait for the situation to be secured by police, who were NOT called by me! I used the LifeStation because I was having a diabetic episode. LifeStation personnel decided to call the police, instead. I've never even had a speeding ticket, why would the police be needed for a solitary, disabled man with diabetes? BUYER BEWARE!

I was very offended when you did not give me back the $150.00 when I returned the machine after the patient died. Someone on your phone refused to do so when the the button Mrs. Venita carried could not be found.

I will not renew this, as I have told the staff during checks, the response time is way too long. There are other med response systems that are answered within 5 seconds. I have waited for almost a minute and a half for someone to respond. That is not acceptable.

I ordered LifeStation for my Dad, and it worked great. The problem was after he passed away: they continue to charge (after you notify them to cancel) until the unit is received at their return center. This was not mentioned to me when I called to cancel and get the return address ... and I can't find it posted anywhere on their website (there is so much going on after a death; quickly sending back this unit is NOT a priority). Then, when they did receive the unit, they claimed I had not returned the Help Button Pendant, and charged another $50. I did put it in the return box (which I got a tracking # for), but it's my word against theirs, and I lose. I really can't recommend the company, even though the product and monitoring are good, because it appears some questionable practices/tactics are used to extract more $$ when the service is no longer needed.